Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer + Read More

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More

Continuing our series of the best customer service posts on the web from May, I’m going to look at some standouts from last + Read More

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More

With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any + Read More

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your + Read More

Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More

Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer + Read More

Introduction It’s 2018, and eCommerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More

It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More

AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrik’s groundbreaking + Read More

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More

High employee turnover is a problem many executives face – and an expensive one too. It costs 21% of an employee’s salary to + Read More

What do Chatbot, Co-browsing & Shopify Integration have in common? They’re all designed to help you make serious gains from the latest in + Read More

Introduction If you work in customer service, chances are you know the signs of a complaining customer. You might recognize them by their + Read More