“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More

High employee turnover is a problem many executives face – and an expensive one too. It costs 21% of an employee’s salary to + Read More

What do Chatbot, Co-browsing & Shopify Integration have in common? They’re all designed to help you make serious gains from the latest in + Read More

Introduction If you work in customer service, chances are you know the signs of a complaining customer. You might recognize them by their + Read More

If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based Marketing (ABM). + Read More

The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More

Introduction In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials + Read More

Much has been studied, discussed and debated about keeping customers satisfied and loyal to your brand. In the past, people believed that providing + Read More

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around + Read More

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to + Read More

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. This is something we’ve always believed to be true + Read More

While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the + Read More

When it comes to designing Chatbots, there are a few simple practices that separate helpful, high-performing bots from Chatbots you’d rather see put + Read More

If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More

The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More

There is no one right day (or way!) to send a letter to a customer. However, holidays and special occasions can be a + Read More

Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 + Read More