Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report
December 7th, 2017 | Customer Service

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for + Read More

Winning Live Chat Training for Your Customer Service Team
November 30th, 2017 | Customer Service

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More

The Art of Boosting Team Morale: How to Motivate Your Live Chat Team
November 29th, 2017 | Live Chat

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More

Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
November 28th, 2017 | Live Chat

Key performance indicators, or KPIs, are performance measurements that show how effectively a company is achieving its goals. Key performance indicators can be + Read More

Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them
November 27th, 2017 | Customer Service

From Papa John’s NFL apology to Louis C.K.’s apology (or non-apology) for sexual assault; brands in every industry are learning that the apology + Read More

How to Go the Distance: Key Tips and Practices for Managing a Remote Live Chat Team
November 23rd, 2017 | Live Chat

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More

21 Ways to Boost Conversions with a Scarcity Mindset
November 22nd, 2017 | Website Optimization

The fewer products you have, the more people want them. The more products you have, no one’s really interested. This is more than + Read More

What Is Agent Self Evaluation and How to Introduce It into Your Organization
November 21st, 2017 | Customer Service

Technical support and customer service is not a picnic. It’s a difficult, sometimes grueling job with little recognition or reward, where agents often + Read More

From Average to Awesome: Boost Conversions with Wolfgang Digital’s 2017 E-Commerce Online Benchmark
November 20th, 2017 | Website Optimization

Ever wondered if your website performance metrics are falling behind industry average? Wolfgang Digital’s 2017 E-Commerce Benchmark KPI Study has now been published + Read More

One and Done: How to Optimize Your First Contact Resolution Rate
November 15th, 2017 | Customer Service

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More

More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat
November 15th, 2017 | News & Updates

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More

Customer Service Professional Development – Resources To Help You Learn & Grow
November 14th, 2017 | Customer Service

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. + Read More

20+ Must Have Customer Service Skills to Look for in a Live Chat Agent
November 8th, 2017 | Customer Service

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top + Read More

5 Social Media Customer Service and Marketing Secrets from the Pros
November 8th, 2017 | Customer Service

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs
November 6th, 2017 | Customer Service

Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed
November 3rd, 2017 | Customer Service

Introduction Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important + Read More

Missing Customer Feedback? 9 Tips for Effectively Promoting Your Customer Satisfaction Survey
November 2nd, 2017 | Customer Service

It was a Friday afternoon and Rodrigo, my Uber ride, was pulling up in a black Chevrolet Onix. Like the other times I + Read More

10 Critical Digital Marketing Mistakes That eCommerce Stores Need To Avoid
November 1st, 2017 | Marketing

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More