10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!
October 30th, 2017 | Customer Service

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More

Christmas Gifts For Customers: 7 Thoughtful Ideas To Say Thank You
October 29th, 2017 | Customer Service

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More

The Top Social Media Goals and Marketing Strategies for Successful Teams
October 25th, 2017 | Marketing

Introduction By 2018, an estimated 2.62 billion people will be using social media worldwide. Out of these 2.62 billion, each person who uses + Read More

Why Are Customers So Rude, Stupid, Entitled? (Or Important!)
October 24th, 2017 | Customer Service

Many of you will be familiar with Google’s autocomplete feature – the suggested phrases which pop up when you start to type in + Read More

8 Ways to Plan for Black Friday and Other Seasonal Traffic Spikes
October 23rd, 2017 | Marketing

The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More

15 Ideas for Halloween Office Party Games and Activities to Booooost Your Customer Service Morale!
October 23rd, 2017 | Customer Service

Introduction Halloween is just around the corner, and people all over the world are scrambling to plan costumes, hang decorations, buy candy, and + Read More

Hey Good Lookin’! Announcing Comm100’s New and Improved Live Chat Designs
October 18th, 2017 | News & Updates

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More

How to Reduce Your Average Handle Time Fast
October 18th, 2017 | Communication

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More

The Seven Deadly Sins of Bad Customer Service
October 17th, 2017 | Customer Service

Before “customer service” was even a thing, the Seven Deadly Sins existed as a guideline for moral living. Perhaps somewhat surprisingly, some of + Read More

9 Unmissable Reasons Why You Need to Care about Social Media Customer Service
October 16th, 2017 | Customer Service

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More

Best Practices for Adding Live Chat to Your Website
October 11th, 2017 | Live Chat

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why
October 11th, 2017 | Customer Service

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More

7 Must-Know Differences Between Live Chat and Live Messaging
September 28th, 2017 | Live Chat

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More

30 Empathy Statements and Phrases That Show Customers You Care
September 21st, 2017 | Communication

Note: This blog post was originally published on Jul. 21, 2016, and as it is one of our most popular posts, we have + Read More

How to Apologize to Customers Effectively
September 21st, 2017 | Communication

Apologies are important, but often times “I’m sorry” is not enough. Just repeating the phrase over and over again will come off as + Read More

6 Useful Examples of Apology Letters to Customers
September 19th, 2017 | Customer Service

Note: This blog post was originally published on Jan. 19, 2017, and as it is one of our most popular posts, we have + Read More

Top 10 Live Chat Benefits You Have to Know
September 19th, 2017 | Live Chat

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

20 Customer Service Training Ideas and Activities for Busy Teams
September 18th, 2017 | Customer Service

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More