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In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More about how to increase trust in government with digital communication

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More about how to set goals & build a strategy to drive customer experience improvement

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More about chatbot pros & cons in customer service & support

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this + Read More about american universities acceptance rate – ivy league & below stats

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More about it’s all about the $$$ – how much money can chatbots actually save you?

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More about generative ai customer service: the benefits & challenges

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More about how does generative ai work? – a simplified explanation

While every gambling platform faces distinct and different challenges, there’s one challenge that every site faces – how to increase player engagement. While + Read More about how to increase player engagement – 4 loyalty strategies

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More about a fair guide to the best customer service automation software

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More about chatgpt customer service – should my team be using it?

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More about the art of customization – 6 top personalized service examples

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than + Read More about strategic enrollment management – a helpful starter guide

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More about the pros and cons of standardized testing in higher education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More about how thompson rivers university automates 83% of prospective student inquiries

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More about how to choose a chatbot platform – ask these key questions

Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of + Read More about college counseling 101 – how to handle caseload overload