Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. From live chat and chatbots to social media and SMS, Comm100 Omnichannel integrates every key channel into one platform so customers can connect how they want, and companies can deliver efficient, cost-effective support.
Comm100 also offers three types of messaging – Live Chat, Messenger and Secure Messaging. Each of these messaging software are embedded within the Comm100 platform. In this blog we will explain how each of these messaging software differ so you can find the right solution for you and your customers.
Comm100 Live Chat is a website messaging app that allows visitors to message support agents in real-time. When set up, a button is typically placed on the bottom right-hand corner of the website. Clicking this button opens a chat window and instantly connects the visitor with an agent for support, sales, technical help, or anything else they might need assistance with.
With Comm100 Live Chat, you can also notify agents of website visitors that appear to need support, or automatically trigger messages to be sent to specific visitors. As well as instant messaging, Comm100 Live Chat also enables video and audio chat, co-browsing, file sharing, and auto-chat translation.
Comm100 Messenger is an asynchronous communication channel in which participants on both sides of the conversation are free to start, pause, and resume conversational messaging.
This allows organizations to offer round-the-clock service and make sure they don’t miss chats, while giving customers the flexibility to respond when it suits them. The customer doesn’t need to wait for an agent to come online and if they leave the chat, the conversation history remains visible to both parties when the customer returns.
Comm100 Secure Messaging is a cloud-based, secure communications and information management solution that enables secure real-time and anytime communication.
All customer conversations within Comm100 Secure Messaging are encrypted in transit and rest, decrypted for authorized parties only, and logged for compliance. Attachments and files can also be shared securely. This makes Secure Messaging the best option for organizations and industries that must comply with the highest security regulations.
While these communication methods have important differences, they also share similar important features that help organizations deliver more efficient, secure, and helpful customer service. Here are just some of these features:
To find out more about Comm100’s messaging software, get in touch with us today.