8 Rules for an Effective On Hold Message Script
September 15th, 2017 | Customer Service

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

40+ Phrases to Create Positive Scripting for Customer Service
September 15th, 2017 | Customer Service

Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More

31 Questions to Help You Craft the Perfect Customer Satisfaction Survey
September 14th, 2017 | Customer Service

Note: This blog post was originally published on Jul. 7, 2016, and as it is one of our most popular posts, we have + Read More

Do You Have an Effective Live Chat Onboarding Program? Here’s Why and How You Should Get One
September 13th, 2017 | Live Chat

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

Best Interview Questions and Answers for Hiring Live Chat Agents
September 7th, 2017 | Live Chat

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you + Read More

7 Last-Minute Customer Service Considerations for Video Chat
August 31st, 2017 | Live Chat

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

4 Important Sound and Background Considerations for Video Chat
August 23rd, 2017 | Live Chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More

Do Your Agents Look the Part? 5 Things to Consider Before Video Chatting
August 20th, 2017 | Live Chat

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More

12 Ways that Audio and Video Chat Wins Customer Service
August 10th, 2017 | Live Chat

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More

Chatbot Now Provides Personalized Account Information to Your Customers!
August 2nd, 2017 | News & Updates

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More

Cutting-Edge Customer Experience Ideas from Call Center Week 2017
July 13th, 2017 | News & Updates

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More

Announcing the Launch of Comm100’s Chatbot
June 7th, 2017 | News & Updates

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More

Sales Tips and Tactics: How to Up Your Game When Selling to Customers
May 17th, 2017 | Customer Service

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More

Introducing Audio & Video Chat in Comm100 Live Chat
May 3rd, 2017 | News & Updates

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More

Customize Your Live Chat Window: Tips and Best Practices
April 20th, 2017 | Live Chat

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More

Planning Your Live Chat Experience: How Many Agents Do I Need?
April 6th, 2017 | Live Chat

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

Defining Your Live Chat Objectives: What Do I Want from My Live Chat?
March 23rd, 2017 | Live Chat

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More

Top 20 Customer Service Experts to Follow on Twitter Right Now
March 9th, 2017 | Customer Service

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More