How to Apologize to Customers Effectively
September 21st, 2017 | Customer Service

Apologies are important, but often times “I’m sorry” is not enough. Just repeating the phrase over and over again will come off as + Read More

6 Useful Examples of Apology Letters to Customers
September 19th, 2017 | Customer Service

Note: This blog post was originally published on Jan. 19, 2017, and as it is one of our most popular posts, we have + Read More

Top 10 Live Chat Benefits You Have to Know
September 19th, 2017 | Live Chat

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

20 Customer Service Training Ideas and Activities for Busy Teams
September 18th, 2017 | Customer Service

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More

How to Say No to Customers in a Positive Way
September 18th, 2017 | Customer Service

We’ve all been there: a customer wants you to ship a product in a color that you’ve never even heard of, or demands + Read More

15 Top Customer Service Training Courses for Your Agents (Half Are Free)
September 15th, 2017 | Customer Service

Note: This blog post was originally published on Jun. 30, 2016, and as it is one of our most popular posts, we have + Read More

8 Rules for an Effective On Hold Message Script
September 15th, 2017 | Customer Service

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

40+ Phrases to Create Positive Scripting for Customer Service
September 15th, 2017 | Customer Service

Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More

31 Questions to Help You Craft the Perfect Customer Satisfaction Survey
September 14th, 2017 | Customer Service

Note: This blog post was originally published on Jul. 7, 2016, and as it is one of our most popular posts, we have + Read More

Do You Have an Effective Live Chat Onboarding Program? Here’s Why and How You Should Get One
September 13th, 2017 | Live Chat

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

Best Interview Questions and Answers for Hiring Live Chat Agents
September 7th, 2017 | Live Chat

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you + Read More

7 Last-Minute Customer Service Considerations for Video Chat
August 31st, 2017 | Live Chat

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

4 Important Sound and Background Considerations for Video Chat
August 23rd, 2017 | Live Chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More

Do Your Agents Look the Part? 5 Things to Consider Before Video Chatting
August 20th, 2017 | Live Chat

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More

12 Ways that Audio and Video Chat Wins Customer Service
August 10th, 2017 | Live Chat

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More

Chatbot Now Provides Personalized Account Information to Your Customers!
August 2nd, 2017 | News & Updates

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More

Cutting-Edge Customer Experience Ideas from Call Center Week 2017
July 13th, 2017 | News & Updates

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More

Announcing the Launch of Comm100’s Chatbot
June 7th, 2017 | News & Updates

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More