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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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How To Create Successful Customer Satisfaction Survey Questions for IT Helpdesks
January 22nd, 2018 | Customer Service

Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More

How to Create the Best eCommerce Customer Service Surveys
January 21st, 2018 | Customer Service

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More

Customer Satisfaction Survey Questions for the Service Industry
January 10th, 2018 | Customer Service

There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More

How to Create the Perfect Customer Satisfaction Survey: Questions, Tips & Templates
January 9th, 2018 | Customer Service

Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More

Announcing Comm100’s New Knowledge Base—Better Customer & Agent Experiences Through Self-Service
January 4th, 2018 | News & Updates

It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More

Announcing Comm100’s Live Chat Conversions—Track How Live Chat Drives Customer Conversions
January 2nd, 2018 | News & Updates

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More

How to Use Continuous Improvement Strategies for Customer Experience Improvement
December 14th, 2017 | Customer Experience

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More

Customer Experience Mapping: How to Create Smoother, More Effortless Journeys
December 12th, 2017 | Customer Experience

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to + Read More

10 First Steps to Improve Your Customer Experience
December 11th, 2017 | Customer Experience

According to CX Network’s 2017 Digital Marketing Trends Report, customer experience ranks first as the most exciting opportunity for businesses for the third + Read More

Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report
December 7th, 2017 | Contact Center

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for + Read More

Winning Live Chat Training for Your Customer Service Team
November 30th, 2017 | Customer Service

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. Congratulations! + Read More

The Art of Boosting Team Morale: How to Motivate Your Live Chat Team
November 29th, 2017 | Live Chat

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More

How to Go the Distance: Key Tips and Practices for Managing a Remote Live Chat Team
November 23rd, 2017 | Live Chat

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More

21 Ways to Boost Conversions with a Scarcity Mindset
November 22nd, 2017 | Customer Service

The fewer products you have, the more people want them. The more products you have, no one’s really interested. This is more than + Read More

From Average to Awesome: Boost Conversions with Wolfgang Digital’s 2017 E-Commerce Online Benchmark
November 20th, 2017 | Customer Service

Ever wondered if your website performance metrics are falling behind industry average? Wolfgang Digital’s 2017 E-Commerce Benchmark KPI Study has now been published + Read More

One and Done: How to Optimize Your First Contact Resolution Rate
November 15th, 2017 | Customer Service

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More

More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat
November 15th, 2017 | News & Updates

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More

5 Social Media Customer Service and Marketing Secrets from the Pros
November 8th, 2017 | Customer Service

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More