Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
Read the report
Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
Click here
Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More
Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More
Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More
Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More
It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More
Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More
Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More
Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More
Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More
One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More
It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More
Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More
It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More
Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More
Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More
Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More
Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More