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Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More about how to deliver better customer service with comm100 live chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More about live chat software review: top 8 questions to ask

Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More about how to reduce customer service friction with live chat

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More about live chat – lots to love, but how to choose?

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More about 4 ways live chat reduces your operating costs

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More about this is what exceptional customer service looks like in 2018

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More about addressing metrics gaps between bot-led and human-led service

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More about how to design an effective live chat button

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More about what are the ‘five mys’ of live chat?

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer + Read More about best customer experience articles from the month of july 2018

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More about comm100 is hipaa compliant: protect important health data with comm100 live chat

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More about is your consumer trust at risk? live chat can help

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More about what is live chat? how is it different from instant messenger?

Continuing our series of the best customer service posts on the web from May, I’m going to look at some standouts from last + Read More about 5 top customer service articles for the month of june 2018

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More about 8 reasons why your cio will love live chat

With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any + Read More about how to improve your cx function through coaching

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your + Read More about keynote learnings from icmi expo 2018: ernesto salas, disney institute

Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More about get ready for the shopping season with these 10+ tips