Keep your students happy with quick and effective live chat support - Get the Higher Ed Live Chat Benchmark Metrics Q3 today!

Click here

The Admissions Handbook: Enhancing the Enrollment Funnel with Human-Bot Collaboration

Discover proven strategies that will help you boost enrollment & yield.

Click here
Admissions HeroBanner blog header
Enhancing Citizen Engagement: AI in Government Communication
November 21st, 2023 | Chatbot

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More

Gaming Engagement in the Digital Age: Top Challenges & the Road to Revolution with Omnichannel Support
November 15th, 2023 | Gaming, Omnichannel

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. At the core of these dynamics is the + Read More

Inclusive Technology: Why Accessible Software Matters for Everyone
November 14th, 2023 | News & Updates

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for + Read More

Elevate the VIP Experience: How to Maximize High Spenders in Gaming & Gambling 
November 8th, 2023 | Gaming

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Their + Read More

How to Increase Player Engagement – 4 Loyalty Strategies
October 31st, 2023 | Gaming

While every gambling platform faces distinct and different challenges, there’s one challenge that every site faces – how to increase player engagement. While + Read More

The Game-Changer: Why Omnichannel Comms is Critical for Gaming
October 24th, 2023 | Gaming, Omnichannel

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and + Read More

A Fair Guide to the Best Customer Service Automation Software
October 17th, 2023 | Customer Service

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More

ChatGPT Customer Service – Should My Team Be Using it?
October 9th, 2023 | Chatbot, Customer Service

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

The Art of Customization – 6 Top Personalized Service Examples
September 26th, 2023 | Customer Service

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More

blog featured image

Be in the know!

Get our monthly customer service news and best practices update delivered to your inbox.

By clicking "Subscribe", you agree to our Privacy Policy.

Strategic Enrollment Management – A Helpful Starter Guide
September 12th, 2023 | Higher Education

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than + Read More

Human-bot Harmony – Perfect the Balance of Human & Bot Engagement
September 3rd, 2023 | Chatbot

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More

Unlocking Digital Transformation in Higher Education – A Checklist for Success
August 28th, 2023 | Higher Education

There is no doubt that digital transformation in higher education is essential – but there’s also no doubt that many schools are falling + Read More

The Pros and Cons of Standardized Testing in Higher Education
August 21st, 2023 | Higher Education

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More

A Deep Dive into Chatbot Automation – What is it & Why You Need it
August 8th, 2023 | Chatbot

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More

Personalization in customer service – What is it and how to deliver it
August 1st, 2023 | Customer Service
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, + Read More
Incorporating Live Chat into Educational Programmes for Students with Dyslexia could Revolutionize the Face of Inclusive Education
July 27th, 2023 | Live Chat

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More

ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
July 19th, 2023 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

How Thompson Rivers University Automates 83% of Prospective Student Inquiries
July 11th, 2023 | Chatbot, Higher Education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More

How to Choose a Chatbot Platform – Ask These Key Questions
July 4th, 2023 | Chatbot

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More

Comm100 Live Chat
The world’s most powerful live chat software
Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more!