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Getting work done isn’t as simple as you think. The average worker spends 28% of their work week on admin tasks alone, such as replying + Read More about workflow automation best practices with zapier

With over 15 million texts sent per minute for a total of 8 trillion annually, SMS is undeniably one of the most popular + Read More about 8 tips for integrating sms chat into your cx strategy

Customer experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every + Read More about customer experience at a crossroads: what drives customer experience success?

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More about inbound and outbound live chat – why you need to be using both

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More about customer contact week digital: live chat special report

Citizens today expect transparent and responsive services from the public sector. And those expectations are rising. Government agencies are making significant investments in + Read More about 4 ways to enhance the government to citizen (g2c) experience with live chat

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More about 3 ways ai-powered chat helps healthcare providers improve patient experiences and operational efficiency

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More about ai-powered chat brings conversational business intelligence to your fingertips

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More about how to improve call center customer satisfaction with live chat

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More about live chat best practices for financial services

The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More about comm100’s next generation chatbot: capable, approachable and trustworthy

Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More about getting your customer service team ready for the holiday shopping (and returns, and shipping, and problems) season

By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More about 3 ways to do more with customer experience personalization

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More about take a look at our latest social releases: wechat integration, social tagging, and social routing

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More about chat did that! and now you can prove it with chattribution

Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More about how to build a cx coaching culture

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More about five tips to successfully onboard live chat agents

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More about how to use technology to improve the agent experience