7 Things You Can Do Today to Increase Customer Loyalty
May 18th, 2016 | Customer Service

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

6 Types of Difficult Customers Every Operator Has to Deal With
May 13th, 2016 | Customer Service

60% of consumers decided against conducting a business transaction due to a poor service experience, according to a 2014 report conducted by American + Read More

Multi-Tasking 101 for Live Chat Agents
May 5th, 2016 | Customer Service

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

How to Hack Customer Empathy Like an Apple Store Genius
April 29th, 2016 | Customer Service

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More

4 Ideas to Help You Celebrate Customer Appreciation Day
April 20th, 2016 | Marketing

In a world where customer loyalty is on the decline, customer service professionals have to think of new and innovative ways to create + Read More

Learn from Jeff Bezos: 9 Powerful Quotes to Boost Your Customer Service
April 8th, 2016 | Customer Service

Even with 244 million unique customers, Jeff Bezos knows better than to see his customers as a series of transactions. But with so + Read More

8 Proactive Chat Best Practices with Ready-to-Use Scripts
February 21st, 2016 | Live Chat

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Leverage the Power of Post-Chat Survey: Tips and Best Practices
February 1st, 2016 | Live Chat

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

Leverage the Power of Pre-Chat Survey: Tips and Best Practices
January 28th, 2016 | Live Chat

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

The Top Trends in Customer Service for 2016
January 14th, 2016 | Customer Service

We’ve collected some new trends for 2017 in the customer service industry. You can take a look and see how these trends can + Read More

Why Your Business Needs a Ticket Management System
November 13th, 2015 | Customer Service

What Is a Ticketing Management System? A ticketing management system is software that allows your business to create and manage support tickets. A + Read More

Double Your Sales with Awesome Live Chat Upselling Techniques
November 11th, 2015 | Live Chat

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

Saying Goodbye: 5 Rules for Ending Your Live Chat Sessions
November 6th, 2015 | Live Chat

You’ve been there before. You go to your favorite shop and you happily make your way over to the register to make your + Read More

8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Live Chat

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

Customer Satisfaction Versus Customer Loyalty
October 30th, 2015 | Customer Service

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

8 Reasons Why Your Website Needs Live Help
October 28th, 2015 | Live Chat

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

The Power of Hello: 4 Steps to Create Effective Live Chat Greetings
October 21st, 2015 | Live Chat

We all know the old adage, “you never get a second chance to make a first impression.” But did you ever stop to + Read More

Is Your Live Chat System Protected Against DDoS Attacks?
September 16th, 2015 | Live Chat

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More