Planning Your Live Chat Experience: How Many Agents Do I Need?
April 6th, 2017 | Live Chat

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

Defining Your Live Chat Objectives: What Do I Want from My Live Chat?
March 23rd, 2017 | Live Chat

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More

Top 20 Customer Service Experts to Follow on Twitter Right Now
March 9th, 2017 | Customer Service

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More

We Are Switching Comm100 Live Chat Agent Console from Flash to HTML5
March 2nd, 2017 | News & Updates

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More

6 Effective Ways That You Can Use Live Chat as a Lead Generation Tool
February 22nd, 2017 | Live Chat

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More

15 Live Chat Tips to Help You Chat Professionally with Customers
February 5th, 2017 | Live Chat

For many customers and customer service agents alike, live chat can be an extremely comfortable source of communication and problem solving. Although your + Read More

16 Live Chat Best Practices to Help You Deliver Superior Customer Service
January 12th, 2017 | Live Chat

The quote comes from a Forrester case study on Wells Fargo, who implemented live chat way back in 2008 with incredible results. If + Read More

Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet
January 5th, 2017 | Customer Service

Knowing when to say no to customers is a crucial part of knowing how to say no to customers. Here are some scenarios + Read More

Customer Service Trends to Look for in 2017
December 22nd, 2016 | Customer Service

We hope your customer service department saw a lot of improvements in 2016. But no matter where you stand at the end of + Read More

5 Practical Tips for Better Email Writing with Ready to Use Examples
December 15th, 2016 | Customer Service

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

Words Matter: How to Manage Customer Expectations with Better Communication
December 8th, 2016 | Customer Service

Whether you’re a management professional or a frontline representative, it’s essential to manage customer expectations to the best of your ability. Though we’ve + Read More

Free Christmas Trivia Printable – The Comm100 Big Holiday Quiz
November 30th, 2016 | News & Updates

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More

5 Awesome Customer Loyalty Program Ideas You Should Try
November 24th, 2016 | Customer Service

We all know customer loyalty is the driving engine for a flourishing business. But what is customer loyalty, actually? Customer loyalty is having + Read More

Is Your Checklist Ready? Last Minute Cyber Monday Tips for Your Ecommerce Success
November 17th, 2016 | Customer Service

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More

Everything You Need to Know about Seasonal Hiring for Live Chat
November 10th, 2016 | Customer Service

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

6 Tips for Managing Customer Expectations
October 27th, 2016 | Customer Service

Customer satisfaction is dependent upon knowing your customers’ needs and expectations. But your ability to meet, and even exceed customer expectations is often + Read More

5 Tips to Boost Your Holiday Shopping Revenue This Season
October 20th, 2016 | Customer Service

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

15 Customer Retention Strategies for Long-Term Customer Loyalty
October 9th, 2016 | Customer Service

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More