Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But other times we can take the wisdom + Read More

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. + Read More

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

60% of consumers decided against conducting a business transaction due to a poor service experience, according to a 2014 report conducted by American + Read More

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More

In a world where customer loyalty is on the decline, customer service professionals have to think of new and innovative ways to create + Read More

Even with 244 million unique customers, Jeff Bezos knows better than to see his customers as a series of transactions. But with so + Read More

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

We’ve collected some new trends for 2017 in the customer service industry. You can take a look and see how these trends can + Read More