Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

We all know the old adage, “you never get a second chance to make a first impression.” But did you ever stop to + Read More

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More

Customers will complain and contact your business when they are angry or frustrated. It is important to teach chat agents how to deal with angry + Read More

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More