Why Your Business Needs a Ticket Management System
November 13th, 2015 | Customer Service

What Is a Ticketing Management System? A ticketing management system is software that allows your business to create and manage support tickets. A + Read More

Double Your Sales with Awesome Live Chat Upselling Techniques
November 11th, 2015 | Live Chat

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

Saying Goodbye: 5 Rules for Ending Your Live Chat Sessions
November 6th, 2015 | Live Chat

You’ve been there before. You go to your favorite shop and you happily make your way over to the register to make your + Read More

8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Live Chat

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

Customer Satisfaction Versus Customer Loyalty
October 30th, 2015 | Customer Service

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

8 Reasons Why Your Website Needs Live Help
October 28th, 2015 | Live Chat

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

The Power of Hello: 4 Steps to Create Effective Live Chat Greetings
October 21st, 2015 | Live Chat

We all know the old adage, “you never get a second chance to make a first impression.” But did you ever stop to + Read More

Is Your Live Chat System Protected Against DDoS Attacks?
September 16th, 2015 | Live Chat

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

5 Tips for Getting off to a Great Start with Live Chat
September 11th, 2015 | Live Chat

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

7 Steps to Turn a Complainer into a Loyal Customer
September 7th, 2015 | Customer Service

As much as we hate to admit it, we’ve all been there. Anyone who has ever worked in customer service to any capacity + Read More

5 Ways to Increase Repeat Customers
September 3rd, 2015 | Customer Service

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

How to Provide 24/7 Live Chat Support with Limited Resources
September 1st, 2015 | Live Chat

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More

5 Ways to Make Sure Your Live Chat Support Is Consistent
August 31st, 2015 | Live Chat

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

5 Tips on Using Live Chat for Tech Support
August 26th, 2015 | Live Chat

Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More

9 Right Things to Do When Dealing with Angry Customers
August 19th, 2015 | Customer Service

Customers will complain and contact your business when they are angry or frustrated. It is important to teach chat agents how to deal with angry + Read More

5 Metrics to Consider When Evaluating Customer Service Performance with Live Chat Reports
August 17th, 2015 | Live Chat

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More

How to Reduce Bounce Rate with Live Chat
August 14th, 2015 | Live Chat

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

4 Best Practices for Follow-Up Emails after Chat
August 12th, 2015 | Live Chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More