7 Live Chat Tips to Make It More Effective for Your Company
July 31st, 2015 | Live Chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

How to Find the Best Live Chat Software
July 24th, 2015 | Live Chat

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

What Is Live Chat? How Is It Different from Instant Messenger?
July 16th, 2015 | Live Chat

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More

[RFP Template] Live Chat Software Review Questions
July 4th, 2015 | Live Chat

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

5 Ways to Get the Most Out of Canned Messages
January 21st, 2015 | Live Chat

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

Emoticons or not: Make the Right Choice in Business Communication
December 17th, 2014 | Customer Service

In my last post about live chat etiquette, I have given some common practices in business communication for your reference. While some practices + Read More

7 Live Chat Etiquettes to Boost Your Customer Satisfaction
December 12th, 2014 | Live Chat

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More

9 Effective Tips for Customer Service on Social Media
September 5th, 2014 | Customer Service

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More

5 Clever Ways to Use Your Thank You Page
July 10th, 2014 | Customer Service

Thank you pages – pages that are displayed following the completion of a sale – are generally last on the list of content + Read More

Understanding Customer Pain Points
May 20th, 2014 | Customer Service

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

Keep Visitors Focused on Your Website
May 14th, 2014 | Customer Service

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

Add a Human Touch to Your Website through Live Chat
May 6th, 2014 | Live Chat

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

5 Key Guidelines for Upselling and Cross-Selling
April 29th, 2014 | Customer Experience

This is the second article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

The Art and Science of Product Grouping
April 15th, 2014 | Customer Service

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More

How Are We Doing? Measuring Live Chat Effectiveness
March 13th, 2014 | Live Chat

This is the final segment in a five-part series of articles on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & Goals + Read More

Are We Ready? Effectively Training the Live Chat Agent
March 5th, 2014 | Live Chat

This is the fourth article in a five-part series on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies & Goals + Read More

Who Really Needs Assistance? Influencing the Choice to Live Chat
February 28th, 2014 | Live Chat

This is the third article in a five part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

What Do Online Consumers Want? Meeting Live Chat User Expectations
February 20th, 2014 | Live Chat

This is the second article in a five part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More