5 Ways to Increase Repeat Customers
September 3rd, 2015 | Customer Service

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

How to Provide 24/7 Live Chat Support with Limited Resources
September 1st, 2015 | Live Chat

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More

5 Ways to Make Sure Your Live Chat Support Is Consistent
August 31st, 2015 | Live Chat

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

5 Tips on Using Live Chat for Tech Support
August 26th, 2015 | Live Chat

Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More

9 Right Things to Do When Dealing with Angry Customers
August 19th, 2015 | Customer Service

Customers will complain and contact your business when they are angry or frustrated. It is important to teach chat agents how to deal with angry + Read More

5 Metrics to Consider When Evaluating Customer Service Performance with Live Chat Reports
August 17th, 2015 | Live Chat

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More

How to Reduce Bounce Rate with Live Chat
August 14th, 2015 | Live Chat

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

4 Best Practices for Follow-Up Emails after Chat
August 12th, 2015 | Live Chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

7 Live Chat Tips to Make It More Effective for Your Company
July 31st, 2015 | Live Chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

How to Find the Best Live Chat Software
July 24th, 2015 | Live Chat

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

What Is Live Chat? How Is It Different from Instant Messenger?
July 16th, 2015 | Live Chat

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More

[RFP Template] Live Chat Software Review Questions
July 4th, 2015 | Live Chat

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

5 Ways to Get the Most Out of Canned Messages
January 21st, 2015 | Live Chat

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

Emoticons or not: Make the Right Choice in Business Communication
December 17th, 2014 | Customer Service

In my last post about live chat etiquette, I have given some common practices in business communication for your reference. While some practices + Read More

7 Live Chat Etiquettes to Boost Your Customer Satisfaction
December 12th, 2014 | Live Chat

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More

9 Effective Tips for Customer Service on Social Media
September 5th, 2014 | Customer Service

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More

5 Clever Ways to Use Your Thank You Page
July 10th, 2014 | Customer Service

Thank you pages – pages that are displayed following the completion of a sale – are generally last on the list of content + Read More

Understanding Customer Pain Points
May 20th, 2014 | Customer Service

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More