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5 Tips to Boost Your Holiday Shopping Revenue This Season
October 20th, 2016 | Customer Service

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

15 Customer Retention Strategies for Long-Term Customer Loyalty
October 9th, 2016 | Customer Service

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More

What Is Customer Churn Rate and How You Can Reduce It Fast
September 29th, 2016 | Customer Service

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

Top 30 Customer Service Books Every Team Needs to Read
September 22nd, 2016 | Customer Service

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But other times we can take the wisdom + Read More

Top 3 Ways to Handle Bad Reviews on Social Media
September 1st, 2016 | Customer Service

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

10 Warning Signs That Your Customer Service Sucks
August 25th, 2016 | Customer Service

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

20 Customer Service Skills Agents Need to Succeed in All Support Channels
August 11th, 2016 | Customer Service

There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. + Read More

[Interview] Improve Your Customer Service Training with This Expert Advice
July 28th, 2016 | Customer Service

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

Comm100 Live Chat Achieves Security Milestone with PCI Compliance
June 22nd, 2016 | News & Updates

Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More

How to Prevent Difficult Customers in Retail: Brick and Mortar
June 8th, 2016 | Customer Service

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

7 Things You Can Do Today to Increase Customer Loyalty
May 18th, 2016 | Customer Service

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

6 Types of Difficult Customers Every Operator Has to Deal With
May 13th, 2016 | Customer Service

60% of consumers decided against conducting a business transaction due to a poor service experience, according to a 2014 report conducted by American + Read More

Multi-Tasking 101 for Live Chat Agents
May 5th, 2016 | Customer Service

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

How to Hack Customer Empathy Like an Apple Store Genius
April 29th, 2016 | Customer Service

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More

4 Ideas to Help You Celebrate Customer Appreciation Day
April 20th, 2016 | Customer Service

In a world where customer loyalty is on the decline, customer service professionals have to think of new and innovative ways to create + Read More

Learn from Jeff Bezos: 9 Powerful Quotes to Boost Your Customer Service
April 8th, 2016 | Customer Service

Even with 244 million unique customers, Jeff Bezos knows better than to see his customers as a series of transactions. But with so + Read More

8 Proactive Chat Best Practices with Ready-to-Use Scripts
February 21st, 2016 | Live Chat

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Leverage the Power of Post-Chat Survey: Tips and Best Practices
February 1st, 2016 | Live Chat

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More