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Customer support teams are under more pressure than ever. Rising support ticket volumes, rising customer expectations, fewer available resources, and the need for + Read More about introducing the comm100 ai copilot for customer support agents

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest + Read More about introducing ai insights: actionable intelligence at your fingertips

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More about building connections: key moments from our recent client visits

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for + Read More about inclusive technology: why accessible software matters for everyone

In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More about comm100 queue management – the solution to long wait times & frustrated customers

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More about task bot: simple but effective 24/7 automated support

The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More about comm100’s next generation chatbot: capable, approachable and trustworthy

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More about take a look at our latest social releases: wechat integration, social tagging, and social routing

It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More about intelligent, personalized & helpful: take a look at our chatbot developments

If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More about why should you come and see us at the icmi contact center expo & conference 2018

Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More about long live email! comm100’s new ticketing integration for smoother customer communications

As a provider of live chat to businesses all over the world, companies everywhere trust us to have rigorous information security. That’s why + Read More about iso 27001: safe, secure & compliant live chat with comm100’s new certification

It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More about announcing comm100’s new knowledge base—better customer & agent experiences through self-service

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More about announcing comm100’s live chat conversions—track how live chat drives customer conversions

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More about more than just live chat — announcing facebook and twitter integration in comm100 live chat

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More about hey good lookin’! announcing comm100’s new and improved live chat designs

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More about chatbot now provides personalized account information to your customers!

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More about cutting-edge customer experience ideas from call center week 2017

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More about announcing the launch of comm100’s chatbot