Blog

Customer support teams are under more pressure than ever. Rising support ticket volumes, rising customer expectations, fewer available resources, and the need for + Read More

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest + Read More

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for + Read More

In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More

The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More

If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More

Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More

As a provider of live chat to businesses all over the world, companies everywhere trust us to have rigorous information security. That’s why + Read More

It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More