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Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More about how to improve the live chat experience in 2022

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More about a shopping checklist to find the best government live chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More about top live chat best practices

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More about how live chat improves the digital customer experience

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More about 5 reasons why colleges & universities need live chat & chatbots

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More about white label chat service – what to expect and how to use for your business?

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More about 5 things to look for in a white label live chat software

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More about 5 reasons why you should white label live chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More about chatbot vs. live chat: which is better for your customer service?

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More about how to use live chat to support the ecommerce customer journey

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More about transforming customer service in a student’s world – a q&a with dawson college

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More about live chat kpis are essential – but how can you get agents onboard?

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More about how to measure the success of your live chat customer support team

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While + Read More about 4 simple reasons why you need online chat on your website

Today’s customer service expectations cross over industries. If a consumer has a positive experience in one industry, they’ll expect it in another. Because of this, today’s clients are likely to judge the customer + Read More about live chat benchmark data & best practices for financial services & banking

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More about the best live chat examples – 5 use cases for any industry

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More about hosted vs. self-hosted live chat – which do you need?

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More about live chat resellers – why you should choose comm100

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More about live chat software – if you’re only typing, you’re missing out