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Note: This blog post was originally published on January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More about live chat best practices in 2026: what high-performing teams do differently

To evaluate AI customer service platforms for enterprise use, assess vendors across three layers and run procurement in parallel with the pilot. The + Read More about how to evaluate ai customer service platforms for enterprise use

When we surveyed sportsbook and iGaming operators worldwide with SBC Media, we found an interesting stat: zero operators said they aren’t considering AI + Read More about ai in igaming: why is adoption exploding?

When a high-roller experiences a withdrawal delay during a live UEFA Champions League match, your live chat software response determines whether they stay + Read More about the best live chat software for igaming in 2026

ProProfs Chat works well for what it is: a lightweight live chat tool with a free single-operator plan and quick setup. Small businesses + Read More about 5 best alternatives to proprofs chat in 2026

Most support leaders track agent workload as a single number: chats per agent per month. It tells you something about capacity, but not + Read More about how much does ai reduce customer service agent workload in 2026?

Every customer service platform promises savings, yet very few show the math. That gap between vendor claims and actual proof is why most + Read More about how to calculate the roi of live chat and ai chatbots in 2026 (with real benchmarks)

Two numbers define the AI chatbot debate in customer service right now: how many conversations AI chatbots can close without any human intervention, + Read More about what percentage of customer service chats can ai chatbots resolve? (and does it actually affect satisfaction?)

In October 2025, Fast Track, a Malta-based CRM platform serving over 100 iGaming operators worldwide, suffered a cyberattack that exposed player names, addresses, + Read More about data protection challenges in igaming: what operators need to know in 2026

Gaming operators evaluating AI chatbots face an overwhelming market. Hundreds of platforms claim to automate customer support, but most were built for e-commerce, + Read More about the best ai chatbots for gaming

When a Canadian organization shops for customer support software, the decision isn’t purely about features and pricing. It’s also about where customer data + Read More about the best canadian customer support software companies in 2026

A new series of industry research from SBC Media and Comm100 surveyed sportsbook and iGaming operators worldwide about their customer support operations. The + Read More about the state of customer support in igaming: what three industry surveys reveal about ai, retention, and responsible gambling

Comm100 has spent more than 15 years at the forefront of customer support technology. Products have come and gone. Some we iterated on, + Read More about our approach to ai at comm100

Healthcare institutions face a difficult balancing act: patients expect instant, 24/7 digital support, but federal regulations demand airtight protection of their most sensitive + Read More about the best hipaa-compliant chatbots for healthcare in 2026

When a patient sends your team a message asking about test results, medication refills, or insurance claims, that interaction contains protected health information + Read More about the 7 best hipaa-compliant ticketing systems in 2026

Healthcare organizations face a difficult balancing act. Patients expect fast, personalized support across multiple channels, yet every interaction involving protected health information (PHI) + Read More about the 7 best hipaa compliant customer support solutions in 2026

Arizona legalized sports betting in April 2021 through House Bill 2772, launching retail and mobile betting on September 9, 2021. The state’s regulatory + Read More about arizona responsible gambling: rules, regulations & guidelines

Arkansas voters approved casino gaming and sports betting through Amendment 100 to the state constitution in November 2018, launching retail sports betting in + Read More about arkansas responsible gambling: rules, regulations & guidelines