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In the customer support realm, “agentic” describes a system that can take action in your business systems to resolve a request, rather than + Read More about from chatbots to agents: what “agentic” actually means in support

Contact center budgets are flat while member expectations keep climbing. Members want answers at 11pm on a Sunday, in their own language, without + Read More about top ai agent features every bank and credit union needs

Across the 220 million-plus live chat interactions analyzed in the Comm100 2026 AI Live Chat Benchmark Report, AI chatbots resolved 44.8% of the + Read More about what is a good ai resolution rate for player support? the honest distribution

Retention in iGaming is usually treated as a marketing problem. Operators buy CRM and CDP tooling, build bonus engines, segment by deposit behavior + Read More about in igaming, support is retention

AI-powered knowledge base software used to mean a searchable library of articles. In 2026, that definition is too small. Today, your knowledge base + Read More about the complete guide to choosing ai-powered knowledge base software in 2026

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More about how ai copilots are transforming the future of customer service

For enterprises in regulated industries, data security and compliance are core requirements. While market-leading customer support platforms like Zendesk offer strong cloud solutions, + Read More about best zendesk alternatives with on‑premises deployment

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More about soc 2 type ii compliant live chat software: what you need to know

Automation has stopped being a “nice to have” in customer service. Ticket volumes keep climbing, customers expect answers in seconds, and most support + Read More about 12 ai-automated customer service examples that move the needle

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More about gamification in higher education: tapping into student motivation and engagement

Government agencies are caught in a difficult position: the public demands modern, digital services, but the stakes for security and accessibility have never + Read More about choosing live chat for government: security & wcag checklist

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More about chatbot do’s and don’ts – these are the best and worst chatbot practices

Support teams now hand most of their chats to AI. In our 2026 AI Live Chat Benchmark Report, which analyzed over 220 million + Read More about a complete guide to customer service automation

iGaming support sits in an unusual spot. Players expect a reply in seconds, at any hour, in their own language, often while money + Read More about 10 unique customer support challenges for igaming operators (and how to solve them)

A repeat contact is one of the quietest costs in a support operation. The customer who comes back a second time rarely shows + Read More about 10 ways to improve first contact resolution in your contact center

Support volumes keep rising, but headcount budgets rarely rise with them. Most teams have already done the math and reached the same conclusion: + Read More about the 5 best ai copilot tools for support agents in 2026

The phrase “AI-first” gets repeated so often in iGaming that it has started to sound like a destination. Get there, and the support + Read More about where ai stops and people start: lessons from our igaming support panel

Enterprise support leaders are under pressure to deploy AI. The trouble is that most AI chatbots aren’t built for situation-specific AI support, especially + Read More about the 7 best enterprise ai chatbots for customer support in 2026