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Customer support teams are under more pressure than ever. Rising support ticket volumes, rising customer expectations, fewer available resources, and the need for + Read More

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest + Read More

Remember those early days when most chatbots were just glorified FAQ machines? They’d spit out pre-programmed answers, stumble over anything remotely complex, and + Read More

I could start this article with a history of how technology has impacted sports betting. I could drone on about the incremental benefits + Read More

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or + Read More

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone + Read More

The world of iGaming is fiercely competitive, with countless platforms vying for players’ attention and loyalty. While attracting new players is essential, the + Read More

What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how + Read More