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Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More about how are customer service teams using sms support?

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More about planning your live chat experience: how many agents do i need?

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More about top 8 live chat benefits you have to know

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More about what is a chatbot and how do customer service teams use them?

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More about 4 reasons why credit unions need to offer live chat in 2022

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More about how higher education is using ai chatbots to improve student engagement

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More about 4 chatbot customer service use cases for every industry

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More about banking ai chatbots – benefits, use cases & roi

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More about what are the benefits of local government chatbots? 

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More about 3 successful higher ed chatbot use cases

As financial institutions continue to reel from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available + Read More about 4 ideas to increase credit union membership

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More about 4 reasons why government live chat software is critical in 2022

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More about 4 stats that prove the value of public sector customer experience

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More about a shopping checklist to find the best government live chat

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More about top 4 customer experience trends for financial services to expect in 2022

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More about contact center digital transformation – the essential stages for a smooth and successful transition

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More about the role of social media in higher education – 5 best practices for engagement

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More about engaging with international students – top tips for higher education