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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Empowering Patients: The Role of Live Chat in Making Healthcare More Accessible
April 12th, 2023 | Live Chat

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More

Higher Education Chatbots – Everything You Need to Know
March 27th, 2023 | Higher Education, Live Chat
Chatbots for Students – 101 Guide for Colleges & Universities In the competitive world of higher education, providing students with the very + Read More
6 Tried & Tested Customer Service Improvement Strategies

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

How to Choose the Best Chatbots for Higher Education
March 21st, 2023 | Chatbot

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More

The Future of Higher Ed Admissions – Student Survey Reveals Overwhelming Chatbot Acceptance
March 13th, 2023 | Chatbot, Higher Education

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More

Higher Ed Admissions Survey – Live Chat Emerges as Students Top Choice
March 7th, 2023 | Higher Education, Live Chat

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More

Higher Ed Beware: 10 Dangers of ChatGPT in Education that Schools Need to Know
March 1st, 2023 | Higher Education

New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to + Read More

The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know
February 21st, 2023 | Customer Service

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More

ChatGPT in Higher Ed: Maximizing Benefits and Managing Risks
February 13th, 2023 | Chatbot, Higher Education

It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More

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Live Chat Benchmark Report 2024
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Top 5 University Chatbot Examples
February 12th, 2023 | Chatbot, Higher Education

As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More

Live Chat for Higher Education – The Ultimate 101 Guide
February 1st, 2023 | Higher Education, Live Chat
Live Chat for Colleges & Universities- The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline, + Read More
How Higher Education Can Increase Mature Student Recruitment
February 1st, 2023 | Higher Education

There is no one definition of a mature student, but the term is most often applied to students older than 21 years old + Read More

5 Customer Experience Predictions for 2023
January 23rd, 2023 | Customer Experience

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to + Read More

Live Chat Benchmarks 2023 – Data You Need to Improve Team Performance
January 18th, 2023 | Live Chat

Millions of live chat data points pass through the Comm100 platform every year. To help organizations improve their team’s performance, as well as + Read More

How Higher Education is Fighting High Dropout Rates
January 12th, 2023 | Higher Education

The roles within student services are incredibly varied, but they always have one underlying goal in common – improving the student experience. With + Read More

The State of Automated Customer Service in 2023
January 11th, 2023 | Customer Service
The State of Automated Customer Service in 2023 Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets + Read More
5 Costly Impacts of Falling Behind on Digital Student Engagement
December 7th, 2022 | Higher Education, Live Chat

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More

The 4 Most Effective Chatbot Examples
December 7th, 2022 | Chatbot

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More

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Higher education must improve agent experience to ever deliver excellent student experience
December 1st, 2022 | Higher Education

Investment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For + Read More