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Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More about unleashing the power of automation – the 5 most-used automated customer service examples

The latest higher education enrollment rates paint a bleak picture. Since 2017, total US postsecondary enrollment has fallen every year, resulting in a + Read More about colleges with declining enrollment – why & what they can do to reverse the slump

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More about personal touch in digital banking: how live chat humanizes the customer experience

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More about securing healthcare communication: comm100’s hipaa compliant messaging

In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More about comm100 queue management – the solution to long wait times & frustrated customers

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More about empowering patients: the role of live chat in making healthcare more accessible

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More about 6 tried & tested customer service improvement strategies

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More about how to choose the best chatbots for higher education

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More about the future of higher ed admissions – student survey reveals overwhelming chatbot acceptance

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More about higher ed admissions survey – live chat emerges as students top choice

New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to + Read More about higher ed beware: 10 dangers of chatgpt in education that schools need to know

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More about the ai advantage: top 4 benefits of ai in customer service you should know

It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More about chatgpt in higher ed: maximizing benefits and managing risks

As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More about top 5 university chatbot examples

There is no one definition of a mature student, but the term is most often applied to students older than 21 years old + Read More about how higher education can increase mature student recruitment

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to + Read More about 5 customer experience predictions for 2023

Check out our Latest Live Chat Benchmark Report 2026 to explore the most up-to-date insights and data, helping you stay ahead in optimizing + Read More about live chat benchmarks 2023 – data you need to improve team performance