It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

Find out more
Customer Service Trends Report herobanner
How to Streamline Customer Service – 7 Actionable Strategies
May 7th, 2024 | Customer Service, Omnichannel

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service + Read More

How to Improve Agent Productivity – Work Smarter, not Harder
April 22nd, 2024 | Customer Service

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates + Read More

Higher Education Chatbots – Everything You Need to Know
April 7th, 2024 | Higher Education, Live Chat
Chatbots for Colleges & Universities   – 101 Guide for Higher Education Automation In the competitive world of higher education, providing + Read More
ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
April 6th, 2024 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

How to Improve CSAT Score – 6 Step Strategy
April 1st, 2024 | Customer Service

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

Top 5 Benefits of Chatbots in Customer Service
March 21st, 2024 | Chatbot

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

How to Increase Trust in Government with Digital Communication
March 20th, 2024 | Chatbot, Live Chat

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

How to Improve Service Delivery in Public Sector & Government – 4 Foundational Steps
March 15th, 2024 | Customer Service
Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way + Read More
Chatbot Pros & Cons in Customer Service & Support
March 14th, 2024 | Chatbot, Customer Service

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

blog featured image

Be in the know!

Get our monthly customer service news and best practices update delivered to your inbox.

By clicking "Subscribe", you agree to our Privacy Policy.

The Advantages and Disadvantages of Live Chat Support
March 6th, 2024 | Customer Service, Live Chat

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

American Universities Acceptance Rate – Ivy League & Below Stats
February 26th, 2024 | Higher Education

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this + Read More

Comm100 Releases Annual Live Chat Performance Benchmarks for 2024
January 29th, 2024 | Live Chat

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is + Read More

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
January 17th, 2024 | Chatbot, Customer Service
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
Generative AI Customer Service: The Benefits & Challenges
January 2nd, 2024 | Chatbot, Customer Service

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

How Does Generative AI Work? – A Simplified Explanation
December 18th, 2023 | Chatbot

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More

Innovate or Stagnate: Top 4 Customer Service Trends for 2024
December 12th, 2023 | Customer Service

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

Gaming Engagement in the Digital Age: Top Challenges & the Road to Revolution with Omnichannel Support
November 15th, 2023 | Gaming, Omnichannel

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. At the core of these dynamics is the + Read More

Inclusive Technology: Why Accessible Software Matters for Everyone
November 14th, 2023 | News & Updates

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for + Read More

Elevate the VIP Experience: How to Maximize High Spenders in Gaming & Gambling 
November 8th, 2023 | Gaming

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Their + Read More

Comm100 Live Chat
The world’s most powerful live chat software
Connect in real time using text, audio, video, screen sharing, file transfer, auto-translation, and more!