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Unlocking Efficient Communication – The Advantages of Chatbots
July 3rd, 2024 | Chatbot

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous + Read More

How to Create a Winning CSAT Improvement Plan for Your Team

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More

How to Streamline Customer Service – 7 Actionable Strategies
May 7th, 2024 | Customer Service, Omnichannel

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service + Read More

How to Improve Agent Productivity – Work Smarter, not Harder
April 22nd, 2024 | Customer Service

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates + Read More

Higher Education Chatbots – Everything You Need to Know
April 7th, 2024 | Higher Education, Live Chat
Chatbots for Colleges & Universities – 101 Guide for Higher Education Automation In the competitive world of higher education, providing + Read More
ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
April 6th, 2024 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

How to Improve CSAT Score – 6 Step Strategy
April 1st, 2024 | Customer Service

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

Top 5 Benefits of Chatbots in Customer Service
March 21st, 2024 | Chatbot

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

How to Increase Trust in Government with Digital Communication
March 20th, 2024 | Chatbot, Live Chat

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

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How to Improve Service Delivery in Public Sector & Government – 4 Foundational Steps
March 15th, 2024 | Customer Service

Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way that + Read More

Chatbot Pros & Cons in Customer Service & Support
March 14th, 2024 | Chatbot, Customer Service

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

The Advantages and Disadvantages of Live Chat Support
March 6th, 2024 | Customer Service, Live Chat

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

American Universities Acceptance Rate – Ivy League & Below Stats
February 26th, 2024 | Higher Education

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this + Read More

Comm100 Releases Annual Live Chat Performance Benchmarks for 2024
January 29th, 2024 | Live Chat

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is + Read More

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
January 17th, 2024 | Chatbot, Customer Service
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
Generative AI Customer Service: The Benefits & Challenges
January 2nd, 2024 | Chatbot, Customer Service

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

How Does Generative AI Work? – A Simplified Explanation
December 18th, 2023 | Chatbot

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More

Innovate or Stagnate: Top 4 Customer Service Trends for 2024
December 12th, 2023 | Customer Service

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

Gaming Engagement in the Digital Age: Top Challenges & the Road to Revolution with Omnichannel Support
November 15th, 2023 | iGaming, Omnichannel

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. At the core of these dynamics is the + Read More

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The Generative AI Chatbot You Can Rely On
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Inclusive Technology: Why Accessible Software Matters for Everyone
November 14th, 2023 | News & Updates

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for + Read More