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The 5 Best Free WordPress Live Chat Plugins
May 6th, 2021 | Live Chat

WordPress powers over 40% of all websites on the internet. To put this into perspective, Joomla is the second most used and only has 2.6% market share.  A key reason why so + Read More

Top 4 Tips to Nail Social Media Customer Service
April 29th, 2021 | Customer Service

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of + Read More

How to Measure the Success of your Live Chat Customer Support Team
April 28th, 2021 | Live Chat

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More

Best Free Knowledge Base Software for Customer Support
April 22nd, 2021 | Knowledge Base

The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. However, with a + Read More

Why are Top Brands Embracing AI Chatbots?
April 22nd, 2021 | Chatbot

By 2022, CNBC predicts that 75-90% of customer queries will be handled by a chatbot. From Starbucks to Duolingo and in almost every industry in between, top brands are turning + Read More

4 Simple Reasons Why You Need Online Chat on Your Website
April 15th, 2021 | Live Chat

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While + Read More

Live Chat Benchmark Data & Best Practices for Financial Services & Banking
April 9th, 2021 | Live Chat

Today’s customer service expectations cross over industries. If a consumer has a positive experience in one industry, they’ll expect it in another. Because of this, today’s clients are likely to judge the customer + Read More

2021 is the Year of Omnichannel Customer Engagement – Here’s Why
March 30th, 2021 | Omnichannel

Very few people have avoided the consequences of Covid-19 in their workplace. The pandemic has driven more people than ever to work from home, while forcing millions + Read More

Support Ticket Systems: What is Ticketing and Why Customer Service Suffers Without It
March 30th, 2021 | Customer Service

When it comes to customer service, everybody appreciates a first time, single contact resolution – the customer asks their question, and they get their answer + Read More

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Live Chat Security: Is Free Live Chat Safe?
March 29th, 2021 | Live Chat

Consumers around the world are becoming more aware of how their personal data is used online, and more concerned too. Nearly three-quarters (72%) of Americans + Read More

How Can Educational Institutions Elevate their Customer Service?
March 11th, 2021 | Customer Service

If you work in post-secondary education, you’ll know just how competitive an industry it is. Institutions compete with one another to win national and international students and + Read More

Live Chat Benchmark Data 2021
March 4th, 2021 | Live Chat

Almost every industry has been impacted by the pandemic in 2020, but nowhere has this been more noticeable than in customer service teams. From customer panic to remote working relocation, 2020 shook up live chat teams across the + Read More

5 Ways to Improve Customer Service in Healthcare
February 25th, 2021 | Customer Service

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More

Best Practices for Small Business Customer Service in 2021
February 23rd, 2021 | Customer Service

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of + Read More

PIPEDA – How and Why Comm100 Complies to Canada’s Privacy Law
February 22nd, 2021 | Customer Experience

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights.  We live in an increasingly privacy-conscious world, + Read More

Here’s why the experts think empathy is the key to customer experience
February 18th, 2021 | Customer Experience, Customer Service

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More

The 2021 Chatties Awards – Winners Announced!
February 12th, 2021 | Customer Service

We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More

The Best Live Chat Examples – 5 Use Cases for Any Industry
February 9th, 2021 | Live Chat

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More

Hosted vs. Self-Hosted Live Chat – Which Do You Need?
February 8th, 2021 | Live Chat

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More

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