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Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More about a fair guide to the best customer service automation software

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More about chatgpt customer service – should my team be using it?

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More about the art of customization – 6 top personalized service examples

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than + Read More about strategic enrollment management – a helpful starter guide

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More about the pros and cons of standardized testing in higher education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More about how thompson rivers university automates 83% of prospective student inquiries

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More about how to choose a chatbot platform – ask these key questions

Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of + Read More about college counseling 101 – how to handle caseload overload

College yield rates in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions and + Read More about what is a good yield rate for colleges & how are the best improving it?

The competition for higher education students has potentially never been harder than it is today. Since 2017, postsecondary enrollment in the US has + Read More about 5 marketing strategies to increase enrollment (without blowing the budget)

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More about unleashing the power of automation – the 5 most-used automated customer service examples

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More about securing healthcare communication: comm100’s hipaa compliant messaging

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More about empowering patients: the role of live chat in making healthcare more accessible

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More about 6 tried & tested customer service improvement strategies

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More about how to choose the best chatbots for higher education

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More about the future of higher ed admissions – student survey reveals overwhelming chatbot acceptance

New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to + Read More about higher ed beware: 10 dangers of chatgpt in education that schools need to know