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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Strategic Enrollment Management – A Helpful Starter Guide
September 12th, 2023 | Higher Education

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than + Read More

Human-bot Harmony – Perfect the Balance of Human & Bot Engagement
September 3rd, 2023 | Chatbot

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More

Unlocking Digital Transformation in Higher Education – A Checklist for Success
August 28th, 2023 | Higher Education

There is no doubt that digital transformation in higher education is essential – but there’s also no doubt that many schools are falling + Read More

The Pros and Cons of Standardized Testing in Higher Education
August 21st, 2023 | Higher Education

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More

A Deep Dive into Chatbot Automation – What is it & Why You Need it
August 8th, 2023 | Chatbot

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More

Personalization in customer service – What is it and how to deliver it
August 1st, 2023 | Customer Service
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, + Read More
ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
July 19th, 2023 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

How Thompson Rivers University Automates 83% of Prospective Student Inquiries
July 11th, 2023 | Chatbot, Higher Education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More

How to Choose a Chatbot Platform – Ask These Key Questions
July 4th, 2023 | Chatbot

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More

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Live Chat Benchmark Report 2024
Access exclusive 2024 live chat benchmark data & see how well your team is performing.
College Counseling 101 – How to Handle Caseload Overload
June 27th, 2023 | Higher Education

Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of + Read More

What is a Good Yield Rate for Colleges & How are the Best Improving it?
June 20th, 2023 | Higher Education
College yield rates in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions and recruitment + Read More
Lighting the Path: How to Help College Students with Mental Health Issues
June 6th, 2023 | Higher Education

There is no doubt that higher education is facing a mental health crisis. A recent survey found that 50% of college students identified + Read More

5 Marketing Strategies to Increase Enrollment (without blowing the budget)
May 30th, 2023 | Higher Education

The competition for higher education students has potentially never been harder than it is today. Since 2017, postsecondary enrollment in the US has + Read More

Unleashing the Power of Automation – The 5 Most-Used Automated Customer Service Examples
May 23rd, 2023 | Chatbot, Customer Service

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

Colleges with Declining Enrollment – Why & What They Can Do to Reverse the Slump
May 10th, 2023 | Higher Education

The latest higher education enrollment rates paint a bleak picture. Since 2017, total US postsecondary enrollment has fallen every year, resulting in a + Read More

Personal Touch in Digital Banking: How Live Chat Humanizes the Customer Experience
May 4th, 2023 | Live Chat

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More

Higher Ed Admissions – Strategies for Increasing Student Enrollment
April 22nd, 2023 | Chatbot, Higher Education, Live Chat
Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% from private + Read More
Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging
April 17th, 2023 | Live Chat

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More

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Comm100 Queue Management – The Solution to Long Wait Times & Frustrated Customers
April 13th, 2023 | Customer Experience, News & Updates

In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More