It’s live! Access exclusive live chat benchmark data for your team size and industry.

Get the data

Higher Ed Live Chat Benchmark Stats

Discover the very latest benchmark data to help you on your live chat journey, including average wait time, CSAT, and queue length.

Get the data
HE hero banner
Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
September 28th, 2022 | Live Chat

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

Comm100 Data Security – How Comm100 Keeps You and Your Customers Safe
September 27th, 2022 | Live Chat

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More

Why are Organizations Adopting SMS Customer Support?
September 18th, 2022 | Customer Service

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More

What is Omnichannel Customer Service?
September 14th, 2022 | Omnichannel

Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer + Read More

How to Increase Student Enrollment in Higher Education for 2023
September 13th, 2022 | Chatbot, Higher Education, Live Chat, Omnichannel

It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More

Comm100 Messaging Software – Live Chat, Messenger and Secure Messaging
September 13th, 2022 | Live Chat

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More

How Are Customer Service Teams Using SMS Support?
September 6th, 2022 | Customer Service

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More

Planning Your Live Chat Experience: How Many Agents Do I Need?
September 6th, 2022 | Live Chat

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

Why Companies are Switching from Zendesk to Comm100  (and why you should do the same)
September 5th, 2022 | Customer Experience

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not + Read More

Comm100 Chatbot
Webinar
How to Build a Bot in 30 minutes
Discover how to build a chatbot with no technical expertise in 30 minutes.
11 Live Chat Best Practices to Help You Deliver Superior Customer Service
September 4th, 2022 | Live Chat

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

Top 8 Live Chat Benefits You Have to Know
August 22nd, 2022 | Live Chat

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More

A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations
August 16th, 2022 | Customer Experience, Omnichannel

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More

Top 5 Benefits of Chatbots in Customer Service
August 10th, 2022 | Chatbot

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

What is a Chatbot and How Do Customer Service Teams Use Them?
August 8th, 2022 | Chatbot

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More

4 Reasons Why Credit Unions Need to Offer Live Chat in 2022
August 4th, 2022 | Live Chat

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More

4 Stats that Show How Universities can Increase Enrollment 
August 1st, 2022 | Higher Education

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More

How Higher Education is Using AI Chatbots to Improve Student Engagement
July 18th, 2022 | Chatbot, Higher Education

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

How to Build a Chatbot in 8 Steps without Coding
July 5th, 2022 | Chatbot

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver + Read More

Comm100 Live Chat
The world’s most powerful live chat software
Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more!
Why do Universities & Colleges Choose Comm100 Live Chat?
June 23rd, 2022 | Higher Education, Live Chat

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More