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Comm100 Ticket

Nothing can lose a sale or a valuable customer faster than taking too long to respond to a customer inquiry or, worse yet, forgetting to respond to an email or inquiry entirely. That's why a scalable, easy-to-use yet also incredibly powerful support ticket solution is so critical to your business' success.

Comm100 Ticket is the enterprise-grade support ticket software that's entirely hosted by Comm100. It helps you effectively manage customer queries from multiple channels, including email, live chat, help desk, web form and phone call.

All incoming and outgoing messages for one case are organized as one ticket. You can assign status to the ticket to easily see if it's solved or not as well as assign a sales or customer service representative to the ticket for clear responsibility.

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Comm100 Introduction

Being introduced to Comm100 Ticket, I saw how really easy it was to use and implement and we started to use it right away.
--Aaron Pinson,Happy Home Read More >>

Highlights of Comm100 Support Ticket Software

Integrate with Your Existing Email System Comm100 ticket software works with your existing email server, no matter it's POP3 or Microsoft Exchange. Just add your email account information into Comm100 Ticket and you are ready to manage your emails in Comm100 Ticket instantly.	Integrate with Your Help Desk Comm100 ticket software can be integrated with Comm100 Help Desk, which allows clients to submit tickets, view & manage their tickets in your help desk. You can set if login is required to submit tickets according to your business needs.
Integrate with Your Website You can integrate Comm100 ticket software with your website by adding a customizable contact form onto your web pages. Then your visitors can submit their inquiries by filling in the form and you will receive them in Comm100 Ticket.	Integrate with Other Comm100 Apps The Integration with Comm100 Live Chat enables you to attach your chat transcripts & offline messages to tickets for effective followup. The integration with Comm100 Knowledge Base enables you to quickly insert a KB article into your ticket response.
Easy to Set up & Easy to Access Just sign up for an account, you can start using Comm100 ticket software away. Only a web browser and an Internet connection are needed. No download or installation is required.	Update Ticket Properties Automatically Automatically update ticket properties based on the rules pre-defined by you. Change a ticket's department, set a certain priority or assign the ticket to a specific person, and much more.
Send Auto Notifications & Follow-ups Based on the rules pre-defined by you, notification or follow-up emails can be automatically sent to you or your customers to increase the efficiency in resolving your customers' queries.	View Insightful Report & Analytics Comm100 Ticket offers comprehensive reports regarding your ticket distribution, staff performance and customer rating, so you always have a current reading on your overall customer support quality.