SMS is the most popular digital communication channel, so why aren’t you using it to engage with your customers? Comm100 Ticketing & Messaging is an easy to use, integrated solution that will make adding SMS to your roster of customer service channels as easy as texting your BFFs.Book demo
With approximately 5 billion mobile phone users worldwide, making SMS a priority for your customer support team is a no-brainer. Phones travel with your customers virtually 24/7, so you can answer their questions wherever and whenever they want.
From appointment confirmations to delivery notifications to customer support, the opportunities for SMS are endless. Phone queue getting long? Offer your customers SMS as a quick and effective alternative to have a one-on-one conversation.
Don’t worry, supporting SMS doesn’t mean being glued to your mobile device and getting texter’s thumb. Once you’re up and running, Comm100 Ticketing & Messaging lets you send and receive texts using the same agent console you use to manage your other digital conversations.
Create and assign cases, prioritize urgent conversations, and add extra notes to inbound SMS messages to improve collaboration and hasten response times.
You don’t want your agents to have to use their phones to respond to customers. Comm100 adds SMS alongside your existing social, email, and live chat conversations so agents don’t have to switch apps, and managers can monitor the full customer support picture.
Comm100 Ticketing & Messaging includes robust reporting that paints a clear picture of customer engagement and agent performance over SMS. Need to crunch the numbers offline? Easily share all the report data with business intelligence tools through our API.