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Comm100 Messenger

Anytime 1:1 messaging at scale

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Comm100 Messenger is a secure asynchronous messaging solution embedded within the customer contact portal to provide your customers with flexible, anytime support.

Comm100 Messenger is a secure asynchronous messaging solution embedded within the customer contact portal to provide your customers with flexible, anytime support.

With Comm100 Messenger, you and your customers can start, pause, and resume conversations, allowing customers to reach out for support as and when it suits them while making sure that no message is missed or lost.

Comm100 Messenger - Meet your customer’s expectation

Meet your customers’ expectations

Messenger lets your customers engage with you on their terms. When your customer sends a message, the messaging thread is saved so they can leave the conversation and come back when it suits them to either get the answer or continue the conversation with another device.

With complete visibility into the conversation history for both you and your customers, you can easily pick up the chat left off and continue multiple conversations across devices at the same time.

Comm100 Messenger - Say hello to superior support and greater efficiency

Say hello to superior support and greater efficiency

Just as the customer can message on their terms, so can your agents. When an agent receives a message, they don’t have the pressure of responding instantly as they would with live chat. Instead, they can take their time to better understand the customer’s inquiry and offer a more researched and helpful response.

On top of this, intelligent routing rules can be set so that every message is directed to the appropriate department, team, or specific agent.

Comm100 Messenger - Build conversational relationship

Build conversational relationship

Messenger keeps the conversation open and customers can conveniently message as and when a question arises, they are more likely to reach out. This provides you with the opportunity to connect with them and build relationships.

With Comm100 Messenger, you can also set up Enterprise-grade SAML Visitor SSO so that customers can sign into their accounts before the conversation begins. This provides you with more information about the customer they are speaking to, empowering you to provide more helpful and personalized support that in turn builds stronger relationships.

Comm100 Messenger - Go the extra mile

Go the extra mile

Messenger is integrated into Comm100’s customer contact portal so setting up your own asynchronous conversation channel is simple and quick.

You can also customize Comm100 Messenger to match your brand with a flexible Launcher and Window configuration. Maintain your brand consistency and close the gap between you and your customers.

Read about more key features in our Messenger Solution Sheet!