Your customers increasingly expect you to be available – and responsive – on their terms. That includes Twitter, Facebook, WhatsApp, and other social platforms. Comm100 Ticketing & Messaging puts you in touch when and where you need it with social media customer service software.

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Plug in to social conversations

Social media management tools weren’t built for customer service – but Comm100 Ticketing & Messaging is. Up your social media support game quickly and easily with our robust platform that plugs directly into Twitter, Facebook, WhatsApp for Business, and WeChat, with more platforms coming soon.

Streamline social responses

With Comm100 Ticketing & Messaging, gone are the days of your organization’s social media team responding to support tweets and messages (gasp!), or copy-and-pasting queries into an email and forwarding to your customer service team. Now you can handle those directly, right from the Comm100 agent console.

Metrics at your fingertips

As you would expect from Comm100, our social media reporting helps you understand every key metric about this essential digital conversation channel. From source to volume to performance, you can keep a watchful eye and make better decisions for the future.

One console for all accounts

Simply set up your Twitter, Facebook, WhatsApp for Business, and WeChat accounts in the Comm100 console and access every social message all in one place, without the need to login to each one every time.

Manage both direct messages and public posts

Easily respond to tweets, direct messages, posts, and Facebook Messenger threads directly from the agent console – say good-bye to native apps and hello to your favorite social media customer service solution.

Sort, filter, label, and prioritize

Unlike native social apps, Comm100’s social media support tools let your agents manage their inbound streams their way, with custom views, tags, and filters to help them prioritize their work.

Manage social conversations with ease

Some inquiries require more investigation before they can be resolved. With Comm100 Ticketing & Messaging, you can easily convert social media-sourced inquiries into support tickets, get the help you need from within your organization, and close the loop later, keeping accurate and shared notes along the way.

Detailed reporting that drives improvement

Comm100′ social customer service software includes robust reporting that paints a clear picture of your social media support traffic and performance metrics. Need to crunch the numbers offline? Easily share all the report data with business intelligence tools through our API.

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