It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Social Media Customer Service Your customers are posting. Are you listening?

social media hero banner

Your customers increasingly expect you to be available – and responsive – on their terms. That includes Twitter, Facebook, Instagram, WhatsApp, Telegram, Line, and more. Comm100’s social media customer service software puts you in touch when and where you need it, without getting overwhelmed.

social conversations icon

Plug in to social conversations

Social media management tools weren’t built for customer service – but Comm100 is. Up your social media support game quickly and easily with our robust platform that plugs directly into Twitter, Facebook, WhatsApp for Business, WeChat, and more.

social icon

Streamline social responses

With Comm100’s social customer service software, gone are the days of your organization’s social media team responding to support tweets and messages (gasp!), or copy-and-pasting queries into an email and forwarding to your customer service team. Now you can handle those directly, right from the Comm100 agent console.

metrics icon

Metrics at your fingertips

As you would expect from Comm100, our social media reporting helps you understand every key metric about this essential digital conversation channel. From source to volume to performance, you can keep a watchful eye and make better decisions for the future.

One console for all accounts

Simply set up your Twitter, Facebook, WhatsApp Business, WeChat, LINE, and Telegram accounts in the Comm100 console and access every social message all in one place, without the need to login to each account every time. This is the social media customer service software you’ve been looking for.

One console for all accounts
Manage both direct messages and public posts

Manage both direct messages and public posts

Easily respond to tweets, direct messages, posts, and Facebook Messenger threads directly from the agent console – say good-bye to native apps and hello to your favorite social media customer service software.

Sort, filter, label, and prioritize

Unlike native social apps, Comm100’s customer service software lets your agents manage their inbound streams their way, with custom views, tags, and filters so they can prioritize their work.

Sort, filter, label, and prioritize
Manage both direct messages and public posts

Manage social conversations with ease

Some inquiries require more investigation before they can be resolved. Comm100’s social media customer service software lets you easily convert social media-sourced inquiries into support tickets, get the help you need from within your organization, and close the loop later. All the while, keeping accurate and shared notes along the way.

Detailed reporting that drives improvement

Comm100′ social customer service software includes robust reporting that paints a clear picture of your social media support traffic and performance metrics. Need to crunch the numbers offline? Easily share all the report data with business intelligence tools through our API.

Comprehensive ticketing reporting

Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.