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Features | Agent Experience

Custom Views and Tags

Create custom filters and tags to organize your inbox and track customer conversations for optimal efficiency.

Public Views vs Private Views

Views can be made public or private. Public views are accessible by your whole team and are used to organize tickets into meaningful categories for your business. Private views allow agents to create personal filters that fit their individual preferences and roles.

Customize Views with Advanced Rules

Comm100 Ticketing & Messaging allows you to create Views based on sets of conditions. Common scenarios include separate views based on ‘priority’, ‘channel’, and more.

Group and Track Tickets with Tags

Adding one or more tags to a ticket allows you to categorize and label customer queries for easier tracking and resolution. Tags can be used as conditions for Views, offering the flexibility you need to work the way you want.

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