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The world of iGaming is fiercely competitive, with countless platforms vying for players’ attention and loyalty. While attracting new players is essential, the + Read More about 10 proven strategies for retaining igaming players 

Michigan is home to an expansive gaming market that includes traditional casino gaming, a state lottery, horse racing, and both retail and online + Read More about michigan responsible gambling: rules, regulations & guidelines

Illinois operates one of the nation’s most expansive gaming markets with 17 casinos, over 36,000 video gaming terminals, and comprehensive sports betting legalized + Read More about illinois responsible gambling: rules, regulations & guidelines

Connecticut has a modern, highly regulated gambling framework that covers online casino gaming, retail and online sports wagering, fantasy contests, keno, and online + Read More about connecticut responsible gambling: rules, regulations & guidelines

Overview Colorado operates a distinct limited gaming market authorized in three historic mountain towns: Black Hawk, Central City, and Cripple Creek. The state’s + Read More about colorado responsible gambling: rules, regulations & guidelines

New Jersey operates one of the most comprehensive and mature gaming markets in the United States. The Garden State’s gambling landscape includes Atlantic + Read More about new jersey responsible gambling: rules, regulations & guidelines

Intercom helped define what modern customer communication looks like. It brought in-app messages, live chat, onboarding flows, and behavioral targeting into one environment + Read More about the top 7 alternatives to intercom in 2026

Zendesk remains a dominant force in customer service software, but its complexity and premium pricing structure drive many businesses to explore alternatives. Whether + Read More about the 8 best alternatives to zendesk for businesses in 2026

Operators constantly hunt for ways to keep players engaged. They invest in flashy graphics, smoother gameplay, bigger bonuses, and loyalty programs. Yet many + Read More about 5 reasons why gaming apps should prioritize in-app messaging

What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More about how higher ed chatbots are transforming student support

Overview Nevada maintains one of the oldest and most established gaming regulatory frameworks in the United States. Gambling was first legalized in 1931 + Read More about nevada responsible gambling: rules, regulations & guidelines

Overview Delaware holds a unique position as one of the first states to embrace comprehensive online gambling, having legalized internet gaming in 2012. + Read More about delaware responsible gambling: rules, regulations & guidelines

Customer expectations have evolved dramatically in the past few years. Common customer service models featuring real-time conversations that effectively “end” for the customer + Read More about what is asynchronous messaging and how does it work?

Companies are racing to adopt AI in customer experience (CX). Automated chatbots are popping up on websites. Sentiment analysis tools are scanning support + Read More about what does it really mean to have an ai-powered customer experience ecosystem?

High rollers represent up to 70% of iGaming revenue, yet most operators struggle to provide the personalized, immediate support these elite players demand. + Read More about elevate the vip experience: how to maximize high spenders in gaming & gambling 

Most iGaming operators recognize AI’s potential but haven’t grasped how fundamentally it’s reshaping their industry. They see isolated benefits: better odds management here, + Read More about how ai is revolutionizing the world of sports betting

Ask any iGaming executive about their biggest challenge and you’ll hear the same refrain: acquisition costs are skyrocketing while player lifetime value remains + Read More about why customer support is gaming’s most undervalued retention asset

Player protection has become the defining challenge for online gambling operators. While compliance teams and detection algorithms work around the clock, one critical + Read More about the essential role of customer support in player protection

Most contact centers measure new agent ramp time in weeks or months. During that period, some managers manually create assessments, grade responses, and + Read More about how ai is transforming the employee onboarding process for support teams