Webinar Wednesdays - Discover how you can revolutionize your customer engagement strategy with Comm100.

Register Now

Higher Ed Admissions Report – Prospective Student Survey

Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability. 

Click here
Higher Education Student Engagement Report – Survey Data herobanner
The Art of Customization – 6 Top Personalized Service Examples
September 26th, 2023 | Customer Service

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More

Strategic Enrollment Management – A Helpful Starter Guide
September 12th, 2023 | Higher Education

At first glance, the latest enrollment figures paint a bleak picture. There are over 1.09 million less students in higher education today than + Read More

Human-bot Harmony – Perfect the Balance of Human & Bot Engagement
September 3rd, 2023 | Chatbot

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More

Unlocking Digital Transformation in Higher Education – A Checklist for Success
August 28th, 2023 | Higher Education

There is no doubt that digital transformation in higher education is essential – but there’s also no doubt that many schools are falling + Read More

The Pros and Cons of Standardized Testing in Higher Education
August 21st, 2023 | Higher Education

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies.  However, + Read More

A Deep Dive into Chatbot Automation – What is it & Why You Need it
August 8th, 2023 | Chatbot

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More

Personalization in customer service – What is it and how to deliver it
August 1st, 2023 | Customer Service
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, + Read More
Incorporating Live Chat into Educational Programmes for Students with Dyslexia could Revolutionize the Face of Inclusive Education
July 27th, 2023 | Live Chat

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More

ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
July 19th, 2023 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

blog featured image

Be in the know!

Get our monthly customer service news and best practices update delivered to your inbox.

By clicking "Subscribe", you agree to our Privacy Policy.

How Thompson Rivers University Automates 83% of Prospective Student Inquiries
July 11th, 2023 | Chatbot, Higher Education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More

How to Choose a Chatbot Platform – Ask These Key Questions
July 4th, 2023 | Chatbot

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More

College Counseling 101 – How to Handle Caseload Overload
June 27th, 2023 | Higher Education

Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of + Read More

What is a Good Yield Rate for Colleges & How Are the Best Improving it?
June 20th, 2023 | Higher Education

Yield rates at colleges in North America vary incredibly widely, but it is one of (if not the most) important metrics for admissions + Read More

AI Chatbots are Improving Customer Experience Faster than Expected
June 12th, 2023 | Chatbot, Customer Experience

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More

Lighting the Path: How to Help College Students with Mental Health Issues
June 6th, 2023 | Higher Education

There is no doubt that higher education is facing a mental health crisis. A recent survey found that 50% of college students identified + Read More

5 Marketing Strategies to Increase Enrollment (without blowing the budget)
May 30th, 2023 | Higher Education

The competition for higher education students has potentially never been harder than it is today. Since 2017, postsecondary enrollment in the US has + Read More

Unleashing the Power of Automation – The 5 Most-Used Automated Customer Service Examples
May 23rd, 2023 | Chatbot, Customer Service

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

Live Chat Security For Higher Education [All You Need To Know]
May 16th, 2023 | Higher Education, Live Chat

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More

Colleges with Declining Enrollment – Why & What They Can Do to Reverse the Slump
May 10th, 2023 | Higher Education

The latest higher education enrollment rates paint a bleak picture. Since 2017, total US postsecondary enrollment has fallen every year, resulting in a + Read More

Comm100 Live Chat
The world’s most powerful live chat software
Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more!