In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More about how to use continuous improvement strategies for customer experience improvement
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When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More about 5 social media customer service and marketing secrets from the pros
Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More about don’t try this at work: 15 social media mistakes and bad customer service examples to avoid at all costs
One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More about how to reduce your average handle time fast
Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More about 9 unmissable reasons why you need to care about social media customer service
Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More about 7 must-know differences between live chat and live messaging
You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More about 4 important sound and background considerations for video chat
Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More about customize your live chat window: tips and best practices
Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now
It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More about 6 effective ways that you can use live chat as a lead generation tool
Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty
Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More about comm100 live chat achieves security milestone with pci compliance
Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents
A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More about how to hack customer empathy like an apple store genius
Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More about 8 proactive chat best practices with ready-to-use scripts
Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices
Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices