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What Do Online Consumers Want? Meeting Live Chat User Expectations
February 20th, 2014 | Live Chat

This is the second article in a five part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

Accessibility Is Key to Customer Satisfaction in 2014
February 19th, 2014 | Customer Service

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More

5 Ways to Increase Your eCommerce Conversion Rate
February 17th, 2014 | Customer Experience

Conversion rate can be a difficult thing to improve. It’s a more-or-less direct representation of your site’s ability to create and retain customers + Read More

Why Live Chat? Developing Strategies Goals
February 13th, 2014 | Live Chat

This is the first part in a five-part series of articles on how to create a dynamic live chat strategy.  Part 2: What Do Online + Read More

5 Best Practices for Online Chat Support
January 16th, 2014 | Customer Service

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More

10 Ways to Increase Website Conversion Rates with Live Chat
December 18th, 2013 | Live Chat

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More