9 Effective Tips for Customer Service on Social Media
September 5th, 2014 | Customer Service

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More

5 Clever Ways to Use Your Thank You Page
July 10th, 2014 | Customer Service

Thank you pages – pages that are displayed following the completion of a sale – are generally last on the list of content + Read More

Understanding Customer Pain Points
May 20th, 2014 | Customer Service

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

Keep Visitors Focused on Your Website
May 14th, 2014 | Customer Service

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

Add a Human Touch to Your Website through Live Chat
May 6th, 2014 | Live Chat

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

5 Key Guidelines for Upselling and Cross-Selling
April 29th, 2014 | Customer Experience

This is the second article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

The Art and Science of Product Grouping
April 15th, 2014 | Customer Service

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More

How Are We Doing? Measuring Live Chat Effectiveness
March 13th, 2014 | Live Chat

This is the final segment in a five-part series of articles on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & Goals + Read More

Are We Ready? Effectively Training the Live Chat Agent
March 5th, 2014 | Live Chat

This is the fourth article in a five-part series on creating a live chat strategy. Part 1: Why Live Chat? Developing Strategies & Goals + Read More

Who Really Needs Assistance? Influencing the Choice to Live Chat
February 28th, 2014 | Live Chat

This is the third article in a five part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

What Do Online Consumers Want? Meeting Live Chat User Expectations
February 20th, 2014 | Live Chat

This is the second article in a five part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More

Accessibility Is Key to Customer Satisfaction in 2014
February 19th, 2014 | Customer Service

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More

5 Ways to Increase Your eCommerce Conversion Rate
February 17th, 2014 | Customer Experience

Conversion rate can be a difficult thing to improve. It’s a more-or-less direct representation of your site’s ability to create and retain customers + Read More

Why Live Chat? Developing Strategies Goals
February 13th, 2014 | Live Chat

This is the first part in a five-part series of articles on how to create a dynamic live chat strategy.  Part 2: What Do Online + Read More

5 Best Practices for Online Chat Support
January 16th, 2014 | Customer Service

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More

10 Ways to Increase Website Conversion Rates with Live Chat
December 18th, 2013 | Live Chat

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More