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From Average to Awesome: Boost Conversions with Wolfgang Digital’s 2017 E-Commerce Online Benchmark
November 20th, 2017 | Customer Service

Ever wondered if your website performance metrics are falling behind industry average? Wolfgang Digital’s 2017 E-Commerce Benchmark KPI Study has now been published + Read More

One and Done: How to Optimize Your First Contact Resolution Rate
November 15th, 2017 | Customer Service

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He + Read More

More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat
November 15th, 2017 | News & Updates

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More

5 Social Media Customer Service and Marketing Secrets from the Pros
November 8th, 2017 | Customer Service

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs
November 6th, 2017 | Customer Service

Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More

10 Critical Digital Marketing Mistakes That eCommerce Stores Need To Avoid
November 1st, 2017 | Customer Service

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More

10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!
October 30th, 2017 | Contact Center

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More

Christmas Gifts For Customers: 7 Thoughtful Ideas To Say Thank You
October 29th, 2017 | Customer Service

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More

8 Ways to Plan for Black Friday and Other Seasonal Traffic Spikes
October 23rd, 2017 | Customer Service

The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More

Hey Good Lookin’! Announcing Comm100’s New and Improved Live Chat Designs
October 18th, 2017 | News & Updates

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More

How to Reduce Your Average Handle Time Fast
October 18th, 2017 | Customer Service

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More

9 Unmissable Reasons Why You Need to Care about Social Media Customer Service
October 16th, 2017 | Customer Service

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More

Best Practices for Adding Live Chat to Your Website
October 11th, 2017 | Live Chat

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why
October 11th, 2017 | Customer Service

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More

7 Must-Know Differences Between Live Chat and Live Messaging
September 28th, 2017 | Live Chat

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More

Do You Have an Effective Live Chat Onboarding Program? Here’s Why and How You Should Get One
September 13th, 2017 | Live Chat

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

7 Last-Minute Customer Service Considerations for Video Chat
August 31st, 2017 | Live Chat

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

4 Important Sound and Background Considerations for Video Chat
August 23rd, 2017 | Live Chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More