Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More about how to create successful customer satisfaction survey questions for it helpdesks
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There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More about customer satisfaction survey questions for the service industry
Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More about how to create the perfect customer satisfaction survey: questions, tips & templates
It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More about announcing comm100’s new knowledge base—better customer & agent experiences through self-service
In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More about how to use continuous improvement strategies for customer experience improvement
When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More about 5 social media customer service and marketing secrets from the pros
Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More about don’t try this at work: 15 social media mistakes and bad customer service examples to avoid at all costs
One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More about how to reduce your average handle time fast
Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More about 9 unmissable reasons why you need to care about social media customer service
Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More about 7 must-know differences between live chat and live messaging
You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More about 4 important sound and background considerations for video chat
Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More about customize your live chat window: tips and best practices
Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now
It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More about 6 effective ways that you can use live chat as a lead generation tool
Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty
Security is one of the top concerns of enterprise businesses when they are looking to implement live chat onto their websites. At Comm100, + Read More about comm100 live chat achieves security milestone with pci compliance
Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents