Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More about how to create successful customer satisfaction survey questions for it helpdesks
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There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More about customer satisfaction survey questions for the service industry
Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More about how to create the perfect customer satisfaction survey: questions, tips & templates
When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More about 5 social media customer service and marketing secrets from the pros
Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More about don’t try this at work: 15 social media mistakes and bad customer service examples to avoid at all costs
One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More about how to reduce your average handle time fast
Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More about 9 unmissable reasons why you need to care about social media customer service
Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now
Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty
Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More about multi-tasking 101 for live chat agents
A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More about how to hack customer empathy like an apple store genius
If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More about customer satisfaction versus customer loyalty
The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More about 9 effective tips for customer service on social media
Business websites need to convert visitors into customers. Unfortunately, this is not always so straightforward. There are many challenges on the road to + Read More about the art and science of product grouping
As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More about 5 best practices for online chat support