Blog

Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More about don’t try this at work: 15 social media mistakes and bad customer service examples to avoid at all costs

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More about 10 critical digital marketing mistakes that ecommerce stores need to avoid

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More about christmas gifts for customers: 7 thoughtful ideas to say thank you

The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More about 8 ways to plan for black friday and other seasonal traffic spikes

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More about how to reduce your average handle time fast

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More about 9 unmissable reasons why you need to care about social media customer service

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More about you need a jointly owned social media customer service strategy asap – here’s why

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More about sales tips and tactics: how to up your game when selling to customers

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More about top 20 customer service experts to follow on twitter right now

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More about 5 practical tips for better email writing with ready to use examples

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More about is your checklist ready? last minute cyber monday tips for your ecommerce success

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More about everything you need to know about seasonal hiring for live chat

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More about 5 tips to boost your holiday shopping revenue this season

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More about 15 customer retention strategies for long-term customer loyalty

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More about what is customer churn rate and how you can reduce it fast

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More about top 3 ways to handle bad reviews on social media

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More about 10 warning signs that your customer service sucks

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More about [interview] improve your customer service training with this expert advice