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How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More about guest blog: 10 chatbot features that make your bot more helpful to customers
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More about bringing automation to customer service – 5 chatbot examples for any industry
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More about how are customer service teams using sms support?
When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More about guest blog: how to personalize customer service – 6 actionable strategies
Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More about contact center digital transformation – the essential stages for a smooth and successful transition
Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More about the role of social media in higher education – 5 best practices for engagement
Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More about engaging with international students – top tips for higher education
We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More about digital transformation in customer service – navigating security threats (part 4 of 4)
Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More about digital transformation in customer service – 5 inspirational success stories (part 3 of 4)
Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More about how to provide personalized customer service on various channels to boost customer satisfaction
As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More about digital transformation in customer service – the building blocks for successful digital transition (part 2 of 4)
Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More about digital transformation in customer service – why you can’t afford to ignore it (part 1 of 4)
Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More about 6 customer service skills for a positive customer experience
If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More about top 4 tips to train customer service agents remotely
When it comes to customer service, everybody appreciates a first time, single contact resolution – the customer asks their question, and they get their answer + Read More about support ticket systems: what is ticketing and why customer service suffers without it
If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More about 5 ways to improve customer service in healthcare
Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More about 4 easy steps for building an internal knowledge base