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While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the + Read More
The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More
Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More
Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More
One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More
Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More
It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that + Read More
Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More
A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they + Read More
Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More
As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More
Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the + Read More
Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More
It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More
Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More
You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More
There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More
Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More