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How to Measure Customer Experience: CSat, NPS and More
April 11th, 2018 | Customer Service

While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the + Read More

Customer Service KPIs, Metrics and More: How to Build an Effective Reporting System
March 28th, 2018 | Customer Service

The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
February 16th, 2018 | Customer Service

Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More

Why Customer Delight Is the Wrong Strategy
February 13th, 2018 | Customer Service

Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More

Knowledge Base Examples: 6 Tips for Clean, Professional KBs
February 9th, 2018 | Customer Service

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More

Choosing My Solution: A Customer Engagement Software Checklist
February 7th, 2018 | Customer Service

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools
February 7th, 2018 | Customer Service

It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that + Read More

Building the Perfect Knowledge Base Template Article
February 7th, 2018 | Customer Service

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More

What do I Need to Know to Create a Knowledge Base?
February 6th, 2018 | Customer Service

A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they + Read More

Salesforce, HubSpot, Zendesk and More — Which Customer Engagement Software is Right for Me?
February 6th, 2018 | Customer Service

Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a + Read More

What Is a Knowledge Base and Why Is It Useful?
February 5th, 2018 | Customer Service

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software
February 5th, 2018 | Customer Service

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the + Read More

How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism
January 25th, 2018 | Customer Service

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More

Giving Employees a Voice with Internal Customer Satisfaction Survey Questions
January 25th, 2018 | Customer Service

It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More

How To Create Successful Customer Satisfaction Survey Questions for IT Helpdesks
January 22nd, 2018 | Customer Service

Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More

How to Create the Best eCommerce Customer Service Surveys
January 21st, 2018 | Customer Service

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More

Customer Satisfaction Survey Questions for the Service Industry
January 10th, 2018 | Customer Service

There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More

How to Create the Perfect Customer Satisfaction Survey: Questions, Tips & Templates
January 9th, 2018 | Customer Service

Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More