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Enhancing Citizen Engagement: AI in Government Communication
November 21st, 2023 | AI

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More

ChatGPT Customer Service – Should My Team Be Using it?
October 9th, 2023 | AI, Customer Service

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

Human-bot Harmony – Perfect the Balance of Human & Bot Engagement
September 3rd, 2023 | AI

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More

A Deep Dive into Chatbot Automation – What is it & Why You Need it
August 8th, 2023 | AI

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More

How Thompson Rivers University Automates 83% of Prospective Student Inquiries
July 11th, 2023 | AI, Higher Education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More

How to Choose a Chatbot Platform – Ask These Key Questions
July 4th, 2023 | AI

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More

AI Chatbots are Improving Customer Experience Faster than Expected
June 12th, 2023 | AI, Customer Experience

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More

Unleashing the Power of Automation – The 5 Most-Used Automated Customer Service Examples
May 23rd, 2023 | AI, Customer Service

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

Higher Ed Admissions – Strategies for Increasing Student Enrollment
April 22nd, 2023 | AI, Higher Education, Live Chat
Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% from private + Read More
The AI Agent That Talks Like You
The AI Agent That Talks Like You
Automate over 80% of all inquiries. Launch in 1 day. Powered by the latest GPT and vast LLMs.
6 Tried & Tested Customer Service Improvement Strategies
March 21st, 2023 | AI, Customer Service, Live Chat, Omnichannel

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

How to Choose the Best Chatbots for Higher Education
March 21st, 2023 | AI

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More

The Future of Higher Ed Admissions – Student Survey Reveals Overwhelming Chatbot Acceptance
March 13th, 2023 | AI, Higher Education

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More

ChatGPT in Higher Ed: Maximizing Benefits and Managing Risks
February 13th, 2023 | AI, Higher Education

It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More

Top 5 University Chatbot Examples
February 12th, 2023 | AI, Higher Education

As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More

The 4 Most Effective Chatbot Examples
December 7th, 2022 | AI

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More

A Comprehensive Guide to Chatbot Software
November 13th, 2022 | AI
A Comprehensive Guide to AI Chatbots The AI chatbot market is growing at an unprecedented pace, and by 2029, it’s expected to increase by $3.79 + Read More
The Essential Chatbot Success Metrics
November 2nd, 2022 | AI

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More

Guest Blog: 10 Chatbot Features that Make Your Bot More Helpful to Customers
October 19th, 2022 | AI, Customer Service

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More

The AI Agent That Talks Like You
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5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | AI, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More