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The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More about what is conversational marketing? a full guide

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how + Read More about cracking the self-service code in igaming: 5 key insights from our webinar

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous + Read More about unlocking efficient communication – the advantages of chatbots

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More about chatgpt and higher education – how can colleges benefit from the tech

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More about chatbot do’s and don’ts – these are the best and worst chatbot practices

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More about top 10 chatbot fails and how to avoid them

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More about top 5 benefits of chatbots in customer service

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More about how to increase trust in government with digital communication

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More about chatbot pros & cons in customer service & support

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More about it’s all about the $$$ – how much money can chatbots actually save you?

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More about generative ai customer service: the benefits & challenges

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More about how does generative ai work? – a simplified explanation

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More about enhancing citizen engagement: ai in government communication

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More about chatgpt customer service – should my team be using it?

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More about human-bot harmony – perfect the balance of human & bot engagement

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More about a deep dive into chatbot automation – what is it & why you need it

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More about how thompson rivers university automates 83% of prospective student inquiries