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Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More about the 4 most effective chatbot examples

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More about the essential chatbot success metrics

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More about guest blog: 10 chatbot features that make your bot more helpful to customers

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More about 5 digital strategies that increase university enrollment

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More about bringing automation to customer service – 5 chatbot examples for any industry

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More about what is a chatbot and how do customer service teams use them?

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More about how higher education is using ai chatbots to improve student engagement

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More about 4 chatbot customer service use cases for every industry

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More about banking ai chatbots – benefits, use cases & roi

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More about what are the benefits of local government chatbots? 

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More about 3 successful higher ed chatbot use cases

As financial institutions continue to reel from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available + Read More about 4 ideas to increase credit union membership

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More about chatbot vs. live chat: which is better for your customer service?

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More about task bot: simple but effective 24/7 automated support

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More about best chatbots – top ai chatbot technology in 2022

Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from.  If you’re here because you’re trying + Read More about 6 top chatbot examples: ai customer service bots in action

“Artificial intelligence” might come across to many as a trending buzzword used by enthusiastic tech theorists and marketers, but in this series I’ll + Read More about ai chatbots: the dream vs. the reality (pt. 2: automation)