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Customer support teams are under more pressure than ever. Rising support ticket volumes, rising customer expectations, fewer available resources, and the need for + Read More about introducing the comm100 ai copilot for customer support agents

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest + Read More about introducing ai insights: actionable intelligence at your fingertips

Remember those early days when most chatbots were just glorified FAQ machines? They’d spit out pre-programmed answers, stumble over anything remotely complex, and + Read More about ai agents vs. chatbots — the key differences explained

At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More about building connections: key moments from our recent client visits

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or + Read More about student support 2.0: the playbook for a frictionless university experience

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More about what is conversational marketing? a full guide

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous + Read More about unlocking efficient communication – the advantages of chatbots

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More about chatgpt and higher education – how can colleges benefit from the tech

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More about top 10 chatbot fails and how to avoid them

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More about top 5 benefits of chatbots in customer service

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More about how to increase trust in government with digital communication

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More about chatbot pros & cons in customer service & support

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More about it’s all about the $$$ – how much money can chatbots actually save you?

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More about generative ai customer service: the benefits & challenges

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More about how does generative ai work? – a simplified explanation

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More about chatgpt customer service – should my team be using it?