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At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More about building connections: key moments from our recent client visits

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or + Read More about student support 2.0: the playbook for a frictionless university experience

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More about what is conversational marketing? a full guide

Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous + Read More about unlocking efficient communication – the advantages of chatbots

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More about chatgpt and higher education – how can colleges benefit from the tech

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More about top 10 chatbot fails and how to avoid them

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More about top 5 benefits of chatbots in customer service

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More about how to increase trust in government with digital communication

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More about chatbot pros & cons in customer service & support

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More about it’s all about the $$$ – how much money can chatbots actually save you?

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More about generative ai customer service: the benefits & challenges

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More about how does generative ai work? – a simplified explanation

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More about chatgpt customer service – should my team be using it?

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More about how thompson rivers university automates 83% of prospective student inquiries

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More about how to choose a chatbot platform – ask these key questions

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More about ai chatbots are improving customer experience faster than expected