Times are changing, and the way people make buying decisions is radically different from how it was a few decades ago. Companies can + Read More
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Times are changing, and the way people make buying decisions is radically different from how it was a few decades ago. Companies can + Read More
Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More
Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Nowadays, having + Read More
Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More
Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More
For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More
The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer + Read More
When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More
Continuing our series of the best customer service posts on the web from May, I’m going to look at some standouts from last + Read More
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With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any + Read More
Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer + Read More
High employee turnover is a problem many executives face – and an expensive one too. It costs 21% of an employee’s salary to + Read More
The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More
Much has been studied, discussed and debated about keeping customers satisfied and loyal to your brand. In the past, people believed that providing + Read More
One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to + Read More
A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. This is something we’ve always believed to be true + Read More
While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the + Read More
If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More
The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More
