Why Customer Delight Is the Wrong Strategy
February 13th, 2018 | Customer Service

Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More

Knowledge Base Examples: 6 Tips for Clean, Professional KBs
February 9th, 2018 | Knowledge Base

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More

Building the Perfect Knowledge Base Template Article
February 7th, 2018 | Knowledge Base

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service + Read More

What do I Need to Know to Create a Knowledge Base?
February 6th, 2018 | Knowledge Base

A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they + Read More

What Is a Knowledge Base and Why Is It Useful?
February 5th, 2018 | Knowledge Base

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a + Read More

How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism
January 25th, 2018 | Customer Service

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More

How To Craft Helpful B2B Customer Satisfaction Survey Questions
January 25th, 2018 | Customer Service

Having another business as your client is a lot different from providing products or services to consumers. But just like in B2C businesses, + Read More

Giving Employees a Voice with Internal Customer Satisfaction Survey Questions
January 25th, 2018 | Customer Service

It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More

How To Create Successful Customer Satisfaction Survey Questions for IT Helpdesks
January 22nd, 2018 | Customer Service

Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More

How to Create the Best eCommerce Customer Service Surveys
January 21st, 2018 | Customer Service

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More

Call Center Survey Questions for Better Customer Satisfaction
January 11th, 2018 | Contact Center

KPIs and Analytics drive call centers as much as the people taking the calls. While data may be critical for the call center, + Read More

Customer Satisfaction Survey Questions for the Service Industry
January 10th, 2018 | Customer Service

There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More

How to Create the Perfect Customer Satisfaction Survey: Questions, Tips & Templates
January 9th, 2018 | Customer Service

Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More

How to Set Goals & Build a Strategy to Drive Customer Experience Improvement
December 19th, 2017 | Customer Experience

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Nowadays, having + Read More

How to Use Continuous Improvement Strategies for Customer Experience Improvement
December 14th, 2017 | Customer Experience

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More

Customer Experience Quality & Training: How to Build a Winning Framework within Your Organization
December 12th, 2017 | Customer Experience

Times are changing, and the way people make buying decisions is radically different from how it was a few decades ago. Companies can + Read More

Customer Experience Mapping: How to Create Smoother, More Effortless Journeys
December 12th, 2017 | Customer Experience

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to + Read More

10 First Steps to Improve Your Customer Experience
December 11th, 2017 | Customer Experience

According to CX Network’s 2017 Digital Marketing Trends Report, customer experience ranks first as the most exciting opportunity for businesses for the third + Read More