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How to Choose the Best Chatbot for Colleges & Universities
December 7th, 2021 | Chatbot

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. You have probably interacted with chatbots too, knowingly + Read More

Top 4 Steps to Integrate Chatbots into Customer Service
November 10th, 2021 | Chatbot, Customer Experience, Customer Service

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More

How Higher Education is Using AI Chatbots to Improve Student Engagement

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in + Read More

Chatbot vs. Live Chat: Which is Better for your Customer Service?
July 20th, 2021 | Chatbot, Live Chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More

Task Bot: Simple but Effective 24/7 Automated Support
June 8th, 2021 | Chatbot, News & Updates

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More

Why are Top Brands Embracing AI Chatbots?
April 22nd, 2021 | Chatbot

By 2022, CNBC predicts that 75-90% of customer queries will be handled by a chatbot. From Starbucks to Duolingo and in almost every industry in between, top brands are turning + Read More

Best Chatbots – Top AI Chatbot Technology in 2022
January 29th, 2021 | Chatbot

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More

Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction
December 8th, 2020 | Chatbot

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More

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6 Top Chatbot Examples: AI Customer Service Bots in Action
October 30th, 2020 | Chatbot

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI.  If you’re here because you’re trying to figure + Read More

Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads
July 20th, 2020 | Chatbot

Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business + Read More

Why Agents Need Chatbots – and Chatbots Need Agents
June 15th, 2020 | Chatbot, Live Chat

Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more. (Check + Read More

AI Chatbots in the Contact Center – Help in a Crisis
March 19th, 2020 | Chatbot

In the past few weeks, I’ve been reaching out to contact center managers to find out what key problems have been brought on by the coronavirus + Read More

AI Chatbots: The Dream vs. The Reality (Pt. 2: Automation)
October 1st, 2019 | Chatbot

“Artificial intelligence” might come across to many as a trending buzzword used by enthusiastic tech theorists and marketers, but in this series I’ll + Read More

AI Chatbots: The Dream vs. The Reality (Pt. 1 – Delight)
September 23rd, 2019 | Chatbot

The concept of “artificial intelligence” often gets invoked as a buzzword by enthusiastic tech theorists or marketers, but in this series, I’ll show + Read More

Top 10 Chatbot FAQs
March 7th, 2019 | Chatbot

Chatbots have quickly moved from lofty vision to technological reality. In fact, 61% of consumers think that chatbots are the future of customer + Read More

Top 10 Chatbot Fails and How to Avoid Them
February 28th, 2019 | Chatbot

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

3 ways AI-powered Chat helps Healthcare Providers Improve Patient Experiences and Operational Efficiency
November 13th, 2018 | Chatbot

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More

AI-powered Chat brings Conversational Business Intelligence to your Fingertips
November 6th, 2018 | Chatbot

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More

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