Get the latest live chat benchmark data broken down by team size & industry

Read more

Are you meeting your students’ sky-high support expectations?

Get to know best practices from our Content Hub

Get started
Top 3 Customer Service Trends to Expect in 2022
November 29th, 2021 | Customer Service

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More

How Live Chat Improves the Digital Customer Experience
November 23rd, 2021 | Customer Experience, Live Chat

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

Top 4 Steps to Integrate Chatbots into Customer Service
November 10th, 2021 | Chatbot, Customer Experience, Customer Service

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More

How Higher Ed Chatbots Improve Student Engagement & Support

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in + Read More

Contact Center Digital Transformation – The Essential Stages for a Smooth and Successful Transition
October 25th, 2021 | Customer Experience, Customer Service

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More

The Role of Social Media in Higher Education – 5 Best Practices for Engagement
October 25th, 2021 | Customer Service

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More

Engaging with International Students – Top Tips for Higher Education
October 25th, 2021 | Customer Experience, Customer Service

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More

Increasing Student Engagement – How to Meet Gen Z’s Support Expectations
October 25th, 2021 | Customer Experience, Customer Service

Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More

Webinar
How to Build a Bot in 30 minutes
Discover how to build a chatbot with no technical expertise in 30 minutes.
Digital Transformation in Customer Service – Navigating Security Threats (Part 4 of 4)
September 29th, 2021 | Customer Service

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More

Digital Transformation in Customer Service – 5 Inspirational Success Stories (Part 3 of 4)
September 28th, 2021 | Customer Service

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More

White Label Chat Service – What to Expect And How to Use For Your Business?
September 25th, 2021 | Live Chat

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More

5 Things to Look For In a White Label Live Chat Software
September 25th, 2021 | Live Chat

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More

How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction
September 25th, 2021 | Customer Service

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More

5 Reasons Why You Should White Label Live Chat
September 23rd, 2021 | Live Chat

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More

Evolving Customer Service: Easy Steps to Help Your Customers Through Digital Transformation
September 23rd, 2021 | Customer Service

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More

Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)
September 22nd, 2021 | Customer Service

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More

How to Set Goals & Build a Strategy to Drive Customer Experience Improvement
September 19th, 2021 | Customer Experience

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More

The world’s most powerful live chat software
Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more!
Digital Transformation in Customer Service – Why You Can’t Afford to Ignore it (Part 1 of 4)
September 13th, 2021 | Customer Service

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More