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According to a report by Coveo, support employees spend roughly 3.6 hours every day searching for information. That number is up from 2.6 + Read More about what is ai knowledge management? overview, features, challenges, and benefits

Here’s something curious about AI chatbots in 2025: the companies using them badly are getting worse results than those using no automation at + Read More about the 14 best ai chatbots for customer service in 2025

With over 1 billion monthly active users, Telegram has evolved far beyond a simple messaging app. It’s become a comprehensive communication ecosystem that’s + Read More about the complete guide to telegram outreach campaigns

The best support agents in any organization are easily recognizable; they remain calm under pressure, are lightning-fast with their answers, and are extremely + Read More about how ai copilots are transforming the future of customer service

The live chat widget has become a mainstay on almost every institutional and business website, and for good reason. What started as a + Read More about the advantages and disadvantages of live chat support

As businesses increasingly embrace Telegram for customer communications, managing chat volume and ensuring prompt responses becomes critical for maintaining service quality. Comm100’s Telegram + Read More about how to turn telegram into a professional customer support channel

Telegram users expect instant responses. The platform’s real-time messaging culture creates customer expectations that align more with texting friends than traditional support channels, + Read More about stay sla‑compliant: auto‑create tickets from telegram chats and never miss follow‑ups

Customer service leaders are facing an uncomfortable truth: the AI solutions they implemented two years ago are already obsolete. While early adopters celebrated + Read More about everything you need to know about ai in customer service: a detailed guide

AI agents promise to transform business operations. But there’s a dirty secret the industry won’t tell you: most “intelligent” systems can’t easily connect + Read More about the model context protocol standard explained – how ai agents connect to external tools

Live chat has become a critical channel for customer support in 2025. Increasingly, your customers prefer getting their questions answered right away. From + Read More about the 7 best ai live chat software for the most common customer support use cases in 2025

The customer service landscape is experiencing a revolutionary transformation. AI chatbot usage has surged from 62.7% to 73.8% this year alone, and this + Read More about the 12 best ai customer service software and tools for 2025

Student counseling services face an unprecedented challenge: according to a 2023 survey from the Healthy Minds Network, 41% of college students reported having + Read More about how to offer better student counseling using ai

With over a billion monthly users and 500 million daily active users, Telegram is one of the largest messaging apps in the world. + Read More about simplify your telegram customer support with ai chatbots

Telegram’s a popular messaging app, but it isn’t really built to be used as a support channel. While customers across the globe expect + Read More about how comm100 helps companies improve customer support on telegram

When your customers share account numbers, social security details, or financial information through live chat, that data can’t just live anywhere. Banks, credit + Read More about how financial institutions and government organizations meet data sovereignty laws with on-premises ai live chat

Nobody wakes up excited about deploying software on-premises. If you’re reading this, chances are you’re not here by choice. Maybe your compliance team + Read More about on-premises deployment for live chat and ai chatbots: benefits and best practices

Customer support used to be simpler. You had your phones, your emails, maybe a help desk tucked away behind a velvet rope for + Read More about 13 types of ai agents to use in customer support

Running an iGaming business is a wild ride. One minute you’re celebrating a spike in new signups, the next you’re wondering why your + Read More about 35 key metrics every igaming business should track

Imagine instantly understanding your customers’ needs, responding precisely, and consistently delivering exceptional experiences that build lasting loyalty. Today’s leading businesses are achieving exactly + Read More about driving smarter, deeper customer relationships with ai: webinar recap and key insights