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The Top Customer Service Expectations that Brands aren’t Meeting
February 17th, 2022 | Customer Service

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand.  New data outlined in a + Read More

How to Improve Student Support Services – Meeting Sky-High Expectations in Higher Education
February 17th, 2022 | Customer Experience, Omnichannel

Today’s students are CX-indulged. Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of + Read More

Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements
February 15th, 2022 | Customer Service, Live Chat

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More

Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want
February 15th, 2022 | Customer Service

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More

4 Stats That Prove the Value of Public Sector Customer Experience
February 10th, 2022 | Customer Experience

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More

Guest blog: How to Personalize Your Customer Service – 6 Actionable Strategies
February 10th, 2022 | Customer Service

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More

5 Winning Customer Service Improvement Strategies for 2022
February 2nd, 2022 | Customer Service

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not + Read More

How to Engage International Students Overnight
February 1st, 2022 | Omnichannel

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. New enrolments + Read More

How to Improve the Live Chat Experience in 2022
January 25th, 2022 | Customer Experience, Live Chat

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More

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Omnichannel Customer Engagement – Lots to Love But How to Choose?
January 20th, 2022 | Omnichannel

The adoption of omnichannel customer engagement has become critical in achieving customer experience (CX) excellence.  According to research by McKinsey, “most Gen Z consumers don’t even think + Read More

Live Chat Metrics 2022 – Benchmark Data
January 18th, 2022 | Live Chat

Every year, we dig into the Comm100 platform to uncover the latest live chat benchmarks so you can understand where your team is + Read More

What is Customer Experience Excellence and How Can You Start Your Journey Towards it?
January 13th, 2022 | Omnichannel

The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer + Read More

2022 is the Year of Digital Customer Experience Excellence – Here’s Why
January 6th, 2022 | Customer Experience

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More

A Shopping Checklist to Find the Best Government Live Chat
January 5th, 2022 | Live Chat

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More

How to Improve Government-to-Citizen Engagement in 2022
December 15th, 2021 | Omnichannel

Nearly everyone has come into contact with their government, whether to renew a driver’s license or apply for a police check. Unfortunately, these interactions have become synonymous with poor, + Read More

4 Reasons Why Credit Union Live Chat is Booming
December 13th, 2021 | Live Chat

Today’s credit unions have to contend with an incredibly difficult challenge – finding the balance between online access and human interaction. They need to offer + Read More

How to Choose the Best Chatbots for Higher Ed
December 7th, 2021 | Chatbot

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best higher education chatbot + Read More

Top 4 Customer Experience Trends for Financial Services to Expect in 2022
December 2nd, 2021 | Customer Experience

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More

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Top Live Chat Best Practices for 2022
November 29th, 2021 | Live Chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More