Customer Service Industry Trends 2024 

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More

It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More

As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need + Read More

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More