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By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer + Read More

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More