Higher Education Student Survey – The results are in! Discover what students really want from their school.
Read the report
Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
Click here
What do Chatbot, Co-browsing & Shopify Integration have in common? They’re all designed to help you make serious gains from the latest in + Read More
If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based Marketing (ABM). + Read More
The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More
Introduction In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials + Read More
Much has been studied, discussed and debated about keeping customers satisfied and loyal to your brand. In the past, people believed that providing + Read More
One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to + Read More
A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. This is something we’ve always believed to be true + Read More
While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the + Read More
When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More
If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More
The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More
Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More
Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More
Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry. While one chatbot may be able to book you + Read More
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More
Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More
Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More
One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More