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The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More about expert commentary: closing the cx gap between customer expectations and business reality

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More about should higher education offer live chat for students?

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand.  New data outlined in a + Read More about the top customer service expectations that brands aren’t meeting

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More about accessibility in customer service – how comm100 live chat meets government requirements

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More about guest blog: on-demand economy – how to pivot customer service practices to give consumers what they want

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More about 4 stats that prove the value of public sector customer experience

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More about guest blog: how to personalize customer service – 6 actionable strategies

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not + Read More about 5 winning customer service improvement strategies for 2022

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. New enrolments + Read More about how to engage international students overnight

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More about how to improve the live chat experience in 2022

The adoption of omnichannel customer engagement platforms has become critical in achieving customer experience (CX) excellence.  According to research by McKinsey, “most Gen Z consumers don’t even + Read More about omnichannel customer engagement – lots to love but how to choose?

The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer + Read More about what is customer experience excellence and how can you start your journey towards it?

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More about 2022 is the year of digital customer experience excellence – here’s why

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More about a shopping checklist to find the best government live chat

Nearly everyone has come into contact with their government, whether to renew a driver’s license or apply for a police check. Unfortunately, these interactions have become synonymous with poor, + Read More about how to improve government-to-citizen engagement in 2022

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More about top 4 customer experience trends for financial services to expect in 2022

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More about top live chat best practices

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More about top 3 customer service trends to expect in 2022