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When a patient sends your team a message asking about test results, medication refills, or insurance claims, that interaction contains protected health information + Read More about the 7 best hipaa-compliant ticketing systems in 2026

Healthcare organizations face a difficult balancing act. Patients expect fast, personalized support across multiple channels, yet every interaction involving protected health information (PHI) + Read More about the 7 best hipaa compliant customer support solutions in 2026

Higher education institutions face a unique challenge: prospective students expect immediate answers while navigating the most significant financial and life decisions they’ve made + Read More about the 5 best live chat software solutions for higher education institutions in 2026

Customer expectations have evolved dramatically in the past few years. Common customer service models featuring real-time conversations that effectively “end” for the customer + Read More about what is asynchronous messaging and how does it work?

The live chat widget has become a mainstay on almost every institutional and business website, and for good reason. What started as a + Read More about the advantages and disadvantages of live chat support

Live chat has become a critical channel for customer support in 2025. Increasingly, your customers prefer getting their questions answered right away. From + Read More about the 7 best ai live chat software for the most common customer support use cases in 2025

When your customers share account numbers, social security details, or financial information through live chat, that data can’t just live anywhere. Banks, credit + Read More about how financial institutions and government organizations meet data sovereignty laws with on-premises ai live chat

Nobody wakes up excited about deploying software on-premises. If you’re reading this, chances are you’re not here by choice. Maybe your compliance team + Read More about on-premises deployment for live chat and ai chatbots: benefits and best practices

Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make + Read More about implementing proactive chat initiatives to reduce shopping cart abandonment

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More about how to increase trust in government with digital communication

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More about incorporating live chat into educational programmes for students with dyslexia could revolutionize the face of inclusive education

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More about live chat security for higher education [all you need to know]

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More about personal touch in digital banking: how live chat humanizes the customer experience

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More about securing healthcare communication: comm100’s hipaa compliant messaging

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More about empowering patients: the role of live chat in making healthcare more accessible

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More about 6 tried & tested customer service improvement strategies

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More about higher ed admissions survey – live chat emerges as students top choice