Customer Service Industry Trends 2024 

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National + Read More

Whether you’re selling billing software or dog sweaters, you can be sure to expect one thing this holiday season: a big increase in + Read More

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More