Higher Education Guide - How to meet your students' sky-high support expectations

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More