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What Is Customer Churn Rate and How You Can Reduce It Fast
September 29th, 2016 | Customer Service

Is your customer churn rate burning a hole in your retention plan? If so, you’re not alone. When it comes down to it, + Read More

Top 3 Ways to Handle Bad Reviews on Social Media
September 1st, 2016 | Customer Service

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage + Read More

10 Warning Signs That Your Customer Service Sucks
August 25th, 2016 | Customer Service

We all want our customers to be happy with our products and services. Ideally, they would all be willing ambassadors for our company: + Read More

[Interview] Improve Your Customer Service Training with This Expert Advice
July 28th, 2016 | Customer Service

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work + Read More

How to Prevent Difficult Customers in Retail: Brick and Mortar
June 8th, 2016 | Customer Service

According to the ICSC (The International Council of Shopping Centers), 78% of consumers still prefer shopping at a physical store. And just like + Read More

7 Things You Can Do Today to Increase Customer Loyalty
May 18th, 2016 | Customer Service

What are you doing at this very moment to keep buyers coming back for more? Compare what you’re doing for customers to experiences + Read More

Multi-Tasking 101 for Live Chat Agents
May 5th, 2016 | Customer Service

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

How to Hack Customer Empathy Like an Apple Store Genius
April 29th, 2016 | Customer Service

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More

Customer Satisfaction Versus Customer Loyalty
October 30th, 2015 | Customer Service

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

5 Ways to Increase Repeat Customers
September 3rd, 2015 | Customer Service

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

9 Effective Tips for Customer Service on Social Media
September 5th, 2014 | Customer Service

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More

Understanding Customer Pain Points
May 20th, 2014 | Customer Service

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

Keep Visitors Focused on Your Website
May 14th, 2014 | Customer Service

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

The Art and Science of Product Grouping
April 15th, 2014 | Customer Service

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More

Accessibility Is Key to Customer Satisfaction in 2014
February 19th, 2014 | Customer Service

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More

5 Best Practices for Online Chat Support
January 16th, 2014 | Customer Service

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More