The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers. Hailing from OpenAI’s cutting-edge technology, + Read More about chatgpt customer service – should my team be using it?
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71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More about the art of customization – 6 top personalized service examples
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, + Read More
Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More about unleashing the power of automation – the 5 most-used automated customer service examples
With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More about 6 tried & tested customer service improvement strategies
The State of Automated Customer Service in 2023 Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets + Read More
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More about top 5 higher education customer service trends for 2023
How to Improve Customer Service A Complete Guide of Tools, Tech & Tips We all know that customer service is important, but just how instrumental + Read More
A Complete Guide to Omnichannel Customer Support The state of customer service is always changing, and brands must keep up. While offering just + Read More
How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More about guest blog: 10 chatbot features that make your bot more helpful to customers
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More about bringing automation to customer service – 5 chatbot examples for any industry
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More about how are customer service teams using sms support?
When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More about guest blog: how to personalize customer service – 6 actionable strategies
Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More about contact center digital transformation – the essential stages for a smooth and successful transition
Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More about the role of social media in higher education – 5 best practices for engagement
Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More about engaging with international students – top tips for higher education
We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More about digital transformation in customer service – navigating security threats (part 4 of 4)