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Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More