Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More
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Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More
We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More
Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More
The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers. Hailing from OpenAI’s cutting-edge technology, + Read More
71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, + Read More
Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More
With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More
The State of Automated Customer Service in 2023 Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets + Read More
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More
How to Improve Student Support Services in Higher Ed Today’s students are CX-indulged. Thanks to technology, newer generations, especially Gen Z + Read More
How to Improve Customer Service A Complete Guide of Tools, Tech & Tips We all know that customer service is important, but just how instrumental + Read More
A Complete Guide to Omnichannel Customer Support The state of customer service is always changing, and brands must keep up. While offering just + Read More
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A Complete Guide to Improving Customer Service in Government with Best Practices & Use Cases The gap between customer service in the public + Read More
How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More